PATIENT SERVICES REPRESENTATIVE BASIC FUNCTION AND RESPONSIBILITY: To greet and assist all patients initially as they enter the clinic. Check in patients, copy ID’s and insurance cards, provide patient lists for the doctors. Direct patient flow through the rest of the clinic Checkout all clinic patients out and close out the exam procedures. Ensure all information is accurate for posting. (Ex. Check that the chart is completely filled in) Post super bills for all patients handled Reconcile all monies with the super bills Review super bills for accuracy Help guide patients to dispensary and prepare them to be seen. CHARACTERISTIC DUTIES: Collect all patient information as they enter the clinic Confirm accuracy and update patient demographics in the computer Copy all supporting documents needed for insurance billing Provide patient lists to the doctors Collect co-pay money when applicable Print and prepare dispensary super bills for patient pick- ups and dispenses Ensure that all HIPAA rules and regulations are in compliance and followed in the front patient waiting area. Calculating patient charges and collecting the fees. Answering phone calls and directing the phone traffic. Verify patient insurance and calculate patient responsibility. Check out all patients by verifying information and collecting appropriate co-pays. Check patient Electronic Medical Record for accuracy and completion. Verify the correct patient insurance is in the computer system. Check all super bills for accuracy and ensure that all diagnosis codes are entered and accurate according to the doctor’s findings. Post all super bills that you individually have handled. Prepare each super bill for billing by ensuring that all authorizations have been obtained accurately and entered into the system. Prepare each super bill for billing by ensuring that all insurance information is updated in the computer and that all patient records have account responsible fields updated. Reconcile all the money for your area and make sure that all accounts match the super bills. May be required to perform other duties as assigned SUPERVISION RECEIVED: Immediate supervision comes from the Clinic administrator or doctor QUALIFICATIONS: High School Diploma, with 3-5 years patient/customer service experience, college education is preferred. Experience with Microsoft Office applications such as Word, Outlook and Excel is highly desired. Experience in a health /patient care environment highly desired. Experience working with insurances and insurance companies desired. Familiarity with medical terminology, particularly Optometry and Ophthalmology desired

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Weekends as needed

Work Location: In person