43 Front Desk Agent Jobs in Columbia, SC
Premier Resorts & Management is Hiring a Front Desk Agent Near Columbia, SC
BASIC FUNCTION
To attain the highest level of service to all hotel guests.
II. SCOPE
Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.
III. DUTIES AND RESPONSIBILITIES
1. Sell rooms so as to maximize the average daily rate and occupancy.
2. Check in and out guests in an efficient and friendly manner.
3. Maintain cash bank in order to receive payment and make change.
4. Answer phones within 3 rings.
5. Assist with reservations during each shift as needed.
6. Know all Front Desk policies and procedures, including 100% guest satisfaction.
7. Be knowledgeable of all hotel outlets and hours of operation.
8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
9. Record and process all wake-up calls, and follow up
with supervisor for any opportunities.
10. Ensure all messages and mail is received by the guests.
11. Perform bucket check daily.
12. Maintain a current cash list.
13. Monitor credit card high balances and obtain authorization for high balances.
14. Monitor cash paying guests and maintain credit balances.
15. Honor special room requests requiring pre-blocking.
16. Know Inn Time (computer program for front desk) procedures.
17. Be polite courteous, and helpful to all guests.
18. Use response log to ensure all requests are being met.
19. Maintain all reports needed in event of the computer going down.
20. Know room status at all times.
21. Prepare for group arrivals and departures.
22. Perform daily end of shift deposits and correct "drop" procedures.
23. Follow all policies, procedures and rules as stated in the Employee Handbook.
24. Adhere to safety and emergency policies and procedures.
25. Perform any reasonable request as assigned or directed by management.
Job Summary
Full Time
$24k-32k (estimate)
05/01/2024
05/14/2024
prmhotels.com
Ormond Beach, FL
<25
Accommodations
Related Companies
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
