JOB OVERVIEW

Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

At Premier Hospitality Hotels we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for

anything

• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

People:

• Direct day-to-day activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
• Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest Experience:

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.

Responsible Business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This job is the second in command to the General Manager in a limited service hotel with an extensive range of facilities and special key guests.

QUALIFICATIONS AND REQUIREMENTS

Preferred three years of management experience in supervisor operations role, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak English. Other languages preferred.

PHYSICAL DEMANDS

Walking: Moving about on foot

Lifting: Raising or lowering an object from one level to another (includes upward pulling) up to 50 lbs

Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder

Pushing: Exerting force upon an object so that the object moves away from the force

Pulling: Exerting force upon an object so that the object moves toward the force

Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles

Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.

Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling

Kneeling: Bending legs at knees to come to rest on knee or knees

Crouching: Bending body downward and forward by bending legs and spine

Reaching: Extending hand(s) and arm(s) in any direction

Sitting: Remaining in the seated position

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken Instructions to other workers accurately, loudly, or quickly

ENVIRONMENTAL CONDITIONS:

Exposure to

Toxic or caustic chemicals, Noise, Unpleasant odors

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.