Salesforce Administrator

On-site | Omaha, NE | Reports to IT Director

About Premier Claims

We are building a diverse and collaborative culture at Premier Claims where remarkable people

(like you) work together to provide world-winning service for our clients. As a public adjusting

firm, our mission is to advocate for policyholders to ensure their insurance claims are handled

responsibly and efficiently, and that they receive funds fairly due to them from their insurance

carriers. Since 2017, Premier Claims has become the leading public adjusting firm in the United

States. If you’re ready to grow your career with us or even just curious to know more, we’d love

to meet you!

The Salesforce Admin is solely responsible for the buildout and automation of processes within

the Premier Claims CRM. This position is responsible for assisting with all Premier Claims’ CRM

maintenance and development, and miscellaneous reporting, data work, and integrations to

external platforms as needed. The Salesforce Admin demonstrates the Premier Claims core

values of humble, extra mile, all in, reliable, decisive and has strong interpersonal relationship

skills, including being able to discern implied needs and requirements in a process. The

Salesforce Admin is a self-starter who is resourceful in completing tasks and moving projects

forward independently. The Salesforce Admin reports to the Process Improvement Director.

Responsibilities and Core Functions

● Integrate into office culture and expectation:

o Be present and engaged in the weekly company-wide conference calls;

o Maintain professional attitude and demeanor both with internal personnel and

external communications.

● Maintain and Develop Salesforce:

o Troubleshoot issues, bugs, and errors within Salesforce flows, reports, and

general processes;

o Revise and update existing flows and processes as needed and requested, under

the direction and approval of the Process Improvement Director, that will require

the update and buildout of various screen flows, record trigger flows and

scheduled path flows, dashboards, reports, etc;

o Respond in a timely and professional manner to personnel requests for

Salesforce errors and issues;

o Be solely responsible for the buildout, documentation, testing, and final

preparation of automations, flows, and reports as related to new and evolving

processes within Salesforce;

o Creation and editing of various objects, page layouts, reports, dashboards, user

permissions, profiles, etc. as needed to ensure processes and projects work end

to end.

● Responsible for data clean up, management, and reporting as needed and requested.

● Work closely with all departments to make sure that their Salesforce needs are met.

● Assist with the implementation training and feedback gathering on projects and

processes.

● Attend and facilitate all Salesforce overview-based trainings as needed.

● Occasional early arrivals/late departures.

● Other duties may be requested or assigned at any time at the discretion of the IT

Director, or CFO.

Requirements

● Strong communication, customer service, troubleshooting, and organizational skills and

the ability to complete assigned work with minimal instruction and supervision

● 2 years experience working in positions that apply Salesforce Admin knowledge and

understanding

● Significant experience and comfort with Salesforce Flow Builder, specifically screen

flows and scheduled path record trigger flows

● Ability to repeatedly follow guided processes

● Skills with Google Workspace (Gmail, Google Calendar)

● Skills with Microsoft Office (Specifically Excel)

● Experience working with and organizing documentation relating to projects and your

work

● Ability to work in both Windows and Mac OS

● Problem solving skills

● Innovation and intellectual curiosity

● Salesforce certifications are a plus

● Experience working in Insurance or with the insurance claims process is a plus

Benefits:

● Competitive salary

● Health, dental, and vision insurance

● Retirement savings plan

● Paid time off and holidays

● Professional development opportunities

Join Premier Claims and be part of a dynamic team dedicated to revolutionizing the insurance

claims industry through innovation and technology. Apply now to take your career to the next

level!

Job Type: Full-time

Pay: $75,000.00 - $83,000.00 per year

Benefits:

• 401(k) matching
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Compensation package:

• Bonus opportunities
• Performance bonus
• Quarterly bonus
• Yearly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• Salesforce: 1 year (Required)
• Linux: 1 year (Preferred)

Ability to Commute:

• Omaha, NE 68164 (Preferred)

Ability to Relocate:

• Omaha, NE 68164: Relocate before starting work (Required)

Work Location: In person