Description

Job Summary:

Provide assistance to the Physician, Registered Nurse (RN), and/or Licensed Practical Nurse, (LPN) in the assessment, treatment, and maintenance of patients and ensure optimal care, as well as maintaining organization in the office environment.

Essential Duties & Responsibilities:

Patient Care

• Maintain clinic schedule; open, block, adjust as needed/requested.
• Prepare patient charts for clinic per physician’s preference, including; printing required yearly paperwork, printing orders, and obtaining pertinent records.
• Enter all required information for reporting purposes.
• Enter all orders electronically (Surgery Scheduling sheets, Radiology, Physical Therapy, etc.)
• Answer and respond to incoming phone calls in a timely manner; assist or direct them as needed.
• Ensure appointment preferences are given to patients in emergency situations.
• Direct patient flow to examination, radiology, and treatment rooms optimizing available space when necessary.
• Assess patient’s general condition and take vital signs and weight.
• Assist physicians with examinations, diagnostic procedures, and treatments.
• Provide patient education regarding prescribed and recommended over the counter (OTC) medication, dispense sample medication per physician’s instructions.
• Educate the patient and/or family about diagnostic procedures, treatment plans, and provide pre- and post-operative education.
• Correctly label all specimens and arrange for transport to the lab.
• Be available to fill in as needed, to cover vacations and illnesses.

Information Processing

Confidentiality/Right to Privacy

• Observes confidentiality of information in regards to patients, physicians, and fellow employees.
• Protect patient sensitivities and right to privacy.

Computer Use - Patient Data

• Use computer to accurately load, maintain, and retrieve patient data.

Documentation

• Review patient’s chart for current, complete, and accurate information: patient information, consents, history and physical, medication list, any missing reports and/or dictations, etc.
• Document all patient activities/interventions, including medication dispensed/prescribed, telephone calls, patient paperwork, family’s response (if needed), etc., in the patient’s medical record.
• Respond to patient inquiries regarding reports on testing.

Communication

• Promote wellness by providing patient education materials and communicating physician advice/instructions.
• Listen well and follow physician’s instructions.

Responsibility

• Ensure that all aspects of the office duties are done in a timely fashion and done appropriately (i.e. filing, patient calls, chart preparation, etc.)

Interpersonal Skills:

Professional Image

• Follow dress code.
• Project a pleasant and professional image per company policy.
• Wear identification while on duty.
• Come to work projecting an attitude that welcomes patients.
• Communicate name and role to patient.

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with Physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.
• Demonstrate willingness to readily interact with other staff members and departments.
• Maintain continuity of care among: other physicians/physician offices, physical or occupational therapy, home health care, etc.
• Communicate with physicians and staff to optimize the efficient use of the physician’s time and facilitate excellent patient care.
• Work effectively as team members with physicians and other staff to ensure the office runs as efficiently as possible.
• Interact with patients, families, staff, and others appropriately and effectively.
• Demonstrate compassion and caring in dealing with others.

Initiative

• Exhibit initiative and self-directed behavior.
• Accept responsibility for own professional growth and personal conduct.
• Think and act independently, as well as plan and problem solve.
• Accept responsibility for own professional growth and personal conduct.

Independence

• Ability to work independently, make decisions, and solve problems.

Analyzing Skills

• Analyze situations accurately, make decisions to bring a favorable resolution, and take effective action; seek out help when appropriate.
• Prioritize work activities and handle multiple tasks at once.
• React calmly and effectively in emergency situations.

Mentor

• Acts as a mentor for new employees.

Adherence to Facility/Departmental Policy:

Confidentiality

• Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually and be able to substantiate overtime.
• Utilize established time clock system appropriately.

Policies and Procedures

• Adhere to existing and newly implemented policies.
• Adhere to infection control/safety guidelines.
• Perform patient care according to policy/procedures and standards of care of the facility.

Cell Phone Use

• Cell phone may be used for business purposes only.
• Utilize cell phone for personal use only during breaks or meal periods out of the public eye.

Care of Environment, Equipment, & Supplies:

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas. Demonstrate knowledge of and enforce policies and procedures related to infection control, environmental safety, and patient confidentiality.

Equipment

• Utilize correct/safe techniques when operating equipment.
• Notify manager of malfunctioning equipment.
• Perform minor equipment repairs not requiring a service call.

Supplies

• Ensure exam rooms are stocked with the appropriate equipment and supplies.
• Aid in collaboration with front desk staff to compile an inventory list for outlying clinics, keeping quantities at a reasonable level, ensuring adequate stock for the next clinic.
• Notify the appropriate person when you notice equipment/supplies are running low, and maintain equipment/supplies in an organized manner.

Requirements

Education:

• High School Diploma or Equivalent - REQUIRED

Certification & License(s):

• Current State Certification - PREFERRED
• Current BLS - Health Care Provider CPR Certification - PREFERRED

Experience:

• Recent Clinical Experience - PREFERRED

Physical Requirements:

• Seeing - Must be able to read patient charts and other medical data, as well as visually evaluate the patient’s condition - CONSTANT
• Hearing - Must be able to hear well enough to communicate with physicians, staff, and patients/families - CONSTANT
• Speaking - Must be able to verbally communicate with physicians, staff, and patients/families - CONSTANT
• Grasping - Must be able to write and type data into patient charts/computer. Must be able to apply treatments and/or medication and assist physicians as necessary in clinical procedures. Must be able to utilize fine motor skills - CONSTANT
• Standing - INTERMITTENT
• Sitting - INTERMITTENT
• Bending/Crouching - INTERMITTENT

Weight Demands:

• Lifting - Must be able to lift up to 100 pounds - INTERMITTENT
• Pushing/Pulling - Must be able to assist patients in physical movements and aid in transport of patients to and from wheelchair, exam table, etc. - INTERMITTENT

Working Conditions:

Environmental Hazards

• The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements, as listed above.
• Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

• May be required to work after hours, on weekends, or holidays.
• May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Employee Statement of Understanding:

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor