Personnel Management 

• Manage on-site staff through effective recruitment, coaching, training and development.
• Promote a positive and empowering work environment through effective leadership and support. 
• Ensure staff compliance and consistency with company policies and procedures.

Financial Management

• Use effective cost control and revenue strategies; identify trends and recommend approaches and adjustments.
• Develop yearly operating budgets/forecasts.
• Ensure property accounting protocols are followed and ownership financial reports are accurate.
• Oversee the accounts payable process, and monitor the timely receipt, reconciliation, and coding of all vendor invoices

Leasing and Marketing Management 

• Effectively maintain product knowledge of community and competitors through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.
• Effectively show, lease, and move in prospective residents.
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Oversee preparation of marketing plans and develop new strategies and efforts designed to meet pre-leasing and occupancy goals.

Risk Management  

• Identify and address any safety and security risks. Communicate incidents and potential liabilities and submit incident reports as needed.
• Handle emergency situations in conjunction with the corporate team. Ensure proper response and handling of all property emergencies within company guidelines to minimize liability. 

Customer Service and Turn 

• Provide the highest level of customer service to residents, prospects, parents and vendors.
• Maintain active and effective communication with residents.
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Oversee the annual Turn process. 

Qualifications:

• Prior property management experience is preferred.
• High School or equivalent education required. 
• A college degree is preferred.
• For safety and productivity reasons, this position requires an ability to read and write English and perform basic mathematical functions.
• Ability to understand and perform all on-site software functions is preferred.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.