Service Technician (Security Integration) Job Description

Why Pref-Tech?

“We are a family” is an often-used cliché in business. It rarely translates into amazing relationships where you feel encouraged, supported, and part of something greater than themselves. We aim to make the phrase have meaning. We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech.

Position Overview:

The Service Technician at Pref-Tech will be responsible for will be responsible for servicing and troubleshooting access control, IP-based and analog video management systems, auto-gate equipment. Scope of duties include, but are not limited to, troubleshooting and repair of electrified and non-electrified locks, card readers, ancillary access-controlled door devices, IP and analog cameras, head-end video recording devices, wired and wireless networks, and intercom systems. This person will need to be detail orientated and able to document and communicate all repairs, as well as effectively communicate with customers.

Work Hours:

Standard workdays and times are Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work schedules vary depending on client needs.

Work Locations: 

Dallas, Texas with opportunity to travel within Texas

Duties and Responsibilities:

• Understand, internalize and represent our PGRIT Core Values:
  • Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
  • Grit: We thrive on challenges. We do what it takes to get the job done.
  • Right: We know what right is and do it every time.
  • Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
  • Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers and our vendors.
• Fulfill our purpose statement with all decisions and actions:
  • Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.
• Install cabling, mount equipment, install card readers, door contacts, mag locks, electrified strikes, and integrated systems.
• Trouble shooting of cabling, card readers, door contacts, mag locks, electrified strikes, cameras, PLC, intrusion, and integrated systems.
• Functional understanding of low voltage systems, relays, principals of normally closed/normally open, series and parallel wiring.
• General understanding of Network Topology.
• Use a multi-meter to test for voltage, continuity, and resistance.
• Possess mechanical and computer skill and ability to effectively troubleshoot.
• Operate any hand tools and equipment necessary to perform all associated tasks.
• Document and update works orders and customers in a timely manner.

Desired Qualifications and Experience:

• High School Graduate, GED or equivalent.
• Must have 5 or more years in relevant access control installation, service and configuration.
• Familiarity with the following systems:
  • Access Control
  • Software House
  • Genetec
  • Honeywell
  • HID
  • Mercury
  • Galaxy
  •  CCTV
  • Milestone
  • American Dynamics

• Willingness to take on new challenges and build on current skills
• Exceptional analytical and conceptual thinking skills
• Capacity to work independently and collaboratively
• Ability to work efficiently without compromising quality or accuracy
• Currently licensed or must have the ability to immediately obtain TXDPS Security License.

Compensation:

• Salary ranging between $25.00 to $40.00 per hour, based on experience, training, and fit for position
• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 4% Matching 401K
• Health, dental, and other elective insurances

Contact Information:

recruiting@pref-tech.com

Additional Information:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.