Job Summary:
Preferred Auto Dealerships is seeking a highly motivated and customer-oriented Automotive Service Advisor to join our team at our Grand Haven, Michigan location. This is a Full Time, individual contributor role in the Auto industry. The primary responsibility of this role is to provide exceptional customer service to clients by assisting them with their automotive repair and maintenance needs. The ideal candidate will have a strong background in the automotive industry and possess excellent communication and problem-solving skills.
Compensation and Benefits:
This position offers a competitive salary range of $43882 to $81796 per year, paid semi-monthly. In addition to your base salary, we offer a comprehensive benefits package including health, dental, and vision insurance, paid time off, 401k retirement plan, and employee discounts on car purchases and service.
Responsibilities:
- Greet customers and listen to their concerns and requests regarding their vehicle's service needs
- Conduct vehicle inspections and provide accurate cost estimates for repairs and maintenance
- Schedule service appointments and ensure timely completion of repairs
- Communicate with technicians, providing updates on customer requests and work progress
- Educate customers on recommended maintenance and answer any questions they may have
- Maintain accurate records of all service transactions and document any additional recommendations
- Handle customer complaints and inquiries in a professional and timely manner
- Collaborate with the Parts department to ensure timely availability of necessary parts for repairs
- Stay up-to-date with industry information and product knowledge to better assist customers
Requirements:
- High school diploma or equivalent, automotive certification or degree preferred
- Minimum of 2 years of experience in the automotive industry, specifically in customer service or service advising
- Knowledge of automotive systems and components
- Strong customer service and communication skills
- Excellent problem-solving and time-management abilities
- Ability to work in a fast-paced and ever-changing environment
- Proficient in computer skills and experience with automotive software
- Valid driver's license
EEOC statement:
Preferred Auto Dealerships is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.