Overview

Solutions Architect

Onsite | Richmond, VA | 4-5 Days a Week Onsite (Varies)

US Citizenship Required - Must have a valid Drivers License

Summary

Our client is is a leading application Engineering Consulting firm in the Washington, D.C. metro region specializing in Management Services, Technology Solutions and Facilities Services. They partner with and assist Federal, State and local government agencies; private sector Energy Services Companies (ESCOs); and Commercial entities in the design and implementation of their various Engineering and Technology related projects. Additionally, they are able to leverage an engineering team with proven technology industry experience that resulted in multi-million-dollar contracts within federal government, state & local government clients!

Responsibilities

Our client is seeking a Solutions Architect to join their team! Please note that this is not a traditional technical architect-related role. The Solutions Architect is responsible for managing the State convenience contract with Xerox to provide print services to VITA and other interested state agencies. This role was created as a result of the agency eliminating one of their towers and aims to establish robust print services. The Solutions Architect acts as the key point of contact for new services, issues, inventory management, ticket management, vendor management, and data for billing purposes.

• Manage the State convenience contract with Xerox to provide print services
• Act as the primary point of contact for new service implementations, service issues, and general service inquiries
• Oversee inventory management and ensure accurate tracking and reporting of assets
• Handle ticket management using ServiceNow, ensuring efficient resolution of issues and user satisfaction
• Manage vendor relationships, including oversight of service level agreements (SLAs), vendor performance, billing, and invoice reconciliation
• Document and streamline processes related to print services, asset management, and correlated billing processes

Requirements

• 5 years of experience working with suppliers and managing vendor relationships
• Experience in ticket management using platforms such as ServiceNow
• Strong background in asset management and understanding of billing processes related to service delivery
• Proven experience working with suppliers with demonstrated benefits to the business through strong relationship management
• Self-starter who can excel in a team environment within an aggressively growing and dynamic enterprise
• Demonstrated ability to bring problems to resolution regardless of the diversity and level of seniority of those involved
• Driven and capable of working with minimal supervision and under specific deadlines
• Skilled in oral and written communication as it pertains to technical information

Education/Certification Requirements

• None

Drivers License Requirements

• Applicants selected must have an appropriate driver's license valid in the Commonwealth of Virginia.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. -------------- About UsNorthern Virginia-based Precision Solutions is an expert in staffing solutions for companies of any size that open the door to new opportunities and seek outstanding talent. We pride ourselves on being versatile enough to tailor our relationships to the needs of each individual client, being agile in the fast-paced marketplace, and being precise in meeting the needs of any company. Equal Opportunity Employer StatementPrecision Solutions is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.