Make outbound calls to follow upon customer inquiries resolve issues or provide additionalinformation as needed.

Provide accurate andtimely information to customers regarding products services andpromotions.

Document all interactions withcustomers accurately and thoroughly in the designated CRM system.

Assist in membership sales inquiries throughany channel (website social media phone etc.)

Book all member appointments for the preferred club in thedesignated CRM system.

Manage membershiprenewals and offer upgrade and upsell options to customers.

Regularly do member service calls to ensureservice quality and ensure resolution of queries within theirscope.

Collaborate with other team members anddepartments to resolve complex customer issues and escalateunresolved matters to the appropriate level of management.

Meet or exceed individual and team performancetargets including membership sales and renewals call qualityproductivity and customer satisfaction metrics.

Continuously strive to improve knowledge ofproducts services and procedures through ongoing training anddevelopment initiatives.

Adhere to companypolicies procedures and compliance requirements at all times.

Qualifications

Answerinbound calls promptly and professionally addressing customerinquiries concerns and requests with accuracy and empathy.

Make outbound calls to follow up on customerinquiries resolve issues or provide additional information asneeded.

Provide accurate and timelyinformation to customers regarding products services andpromotions.

Document all interactions withcustomers accurately and thoroughly in the designated CRM system.

Assist in membership sales inquiries throughany channel (website social media phone etc.)

Book all member appointments for the preferred club in thedesignated CRM system.

Manage membershiprenewals and offer upgrade and upsell options to customers.

Regularly do member service calls to ensureservice quality and ensure resolution of queries within theirscope.

Collaborate with other team members anddepartments to resolve complex customer issues and escalateunresolved matters to the appropriate level of management.

Meet or exceed individual and team performancetargets including membership sales and renewals call qualityproductivity and customer satisfaction metrics.

Continuously strive to improve knowledge ofproducts services and procedures through ongoing training anddevelopment initiatives.

Adhere to companypolicies procedures and compliance requirements at all times.

Primary Location : UnitedArab Emirates

Job : LandmarkHospitality Customer Service

Organization : Fitness First UAE

Schedule label / الجدول الزمني : Regular

Shift : Standard

JobType : Fulltime

Day Job

JobPosting / نشر تسمية الوظيفة : Apr : 52 : 55 AMThis job has beensourced from an external job board.

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Last updated : 2024-05-07