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The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.
Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.
DUTIES AND RESPONSIBILITIES
Position requires Data input to perform the following tasks:
EDUCATION and/or EXPERIENCE
LANGUAGE SKILLS
MATHEMATICAL SKILLS
REASONING ABILITY
TECHNICAL SKILLS
PHYSICAL DEMANDS
WORK ENVIRONMENT
PERFORMANCE MEASUREMENTS
The performance of the Customer Support Analyst will be measured as follows:
NA
Full Time
Durable Manufacturing
$58k-75k (estimate)
03/27/2024
05/26/2024
prattinc.com
BRIDGMAN, MI
100 - 200
1973
Private
WILLIAM F PRATT
$10M - $50M
Durable Manufacturing
Pratt Industries designs and manufactures trailers and chassis including intermodal chassis, heavy haul and construction trailers.
The job skills required for Customer Support Analyst include Customer Service, Microsoft Office, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Analyst positions, which can be used as a reference in future career path planning. As a Customer Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Analyst. You can explore the career advancement for a Customer Support Analyst below and select your interested title to get hiring information.