Field Service Technician

Macedonia, OH

Field Service Technician will undertake on-site assembly, commissioning, troubleshooting, and repair tasks for new and existing machinery installations. This role will work on complex automated manufacturing equipment. There is substantial travel, necessitating a strong customer orientation, proactive mindset, and proficiency in both mechanical and electrical machine operations.

Field Service Technician Responsibilities:

• Conduct on-site installation and commissioning of new machines.
• Diagnose, troubleshoot, and rectify issues with existing machinery at customer sites.
• Assist in the setup of new machinery installations at customer factories, including uncrating, alignment, and assembly.
• Deliver training to operators and maintenance staff at customer locations.
• Collaborate with customers on spare parts recommendations.
• Provide insights for design enhancements to engineering.
• Accurately document fieldwork in Service Reports.
• Offer customer support via phone and PC remote diagnostics.

Field Service Technician Requirements:

• 2-5 years' experience in building, installing, and repairing industrial machinery.
• Proficiency in both mechanical and electrical domains.
• Knowledge of PLCs, electronics, wiring schematics, and basic computer operations.
• Effective verbal and written communication skills, coupled with a positive attitude, attention to detail, drive for success, and reliability.
• Capacity to travel extensively (70-85%) to customer locations within North America.
• Ability to collaborate in team settings and work independently.
• Preferred qualifications include a 2-year technical degree or technical/trade skills training.