Warehouse and Customer Service Supervisor

Seeking a dedicated and reliable Customer Service Supervisor to join our golf warehouse team. S/he will play a crucial role in various aspects of our operations, including but not limited to in-shop technical service on general motor equipment, new golf-mat builds, inventory management, refurbishment, receiving and packaging deliveries.

Responsibilities:

· Supervise a small team of warehouse and technical repair staff.

· Determine staffing levels and assign workload.

· Take ownership of warehouse and customer service department workloads.

· Oversee repairs of components back from the field, ensuring repairs made and equipment returned to customers in a timely manner.

· Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods.

· Coordinate receipt, storage, and shipment of goods, ensuring accurate inventory management.

· Manage inventory control, including cycle counting, reporting, and resolving discrepancies.

· Optimize warehouse layout and operations to improve productivity and reduce costs.

· Implement and enforce safety protocols and regulations.

· Communicate job expectations and coach employees.

· Training and performance evaluation.

· Clear reporting of warehouse and service performance to management.

Requirements:

- 2 years of experience in a warehouse environment, with at least 1 year in a supervisory role

- High school diploma or equivalent required; degree in Logistics, Supply Chain Management, Inventory management or related field preferred

- Strong leadership and management skills, with ability to motivate and direct a team

- Mechanically minded, hands-on practical person

- Excellent communication, problem-solving, and analytical skills

- Proficiency in Microsoft Office, mainly Excel

- Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities and deadlines

- Strong attention to detail, with focus on accuracy and quality

- Certification in OSHA, Forklift, or other relevant industry certifications a plus

Full time role with flexible schedule.

On-site position

Pay rate - $50,000-$60,000 pa.