RESTAURANT TEAM MEMBER

*Full- and Part-Time Opportunities Available

As a Restaurant Team Member, you are joining a neighborhood sandwich concept that has been feeding customers’ smiles with warm, toasty sandwiches, hot soups, signature salads, hand-dipped shakes, fresh cookies, and other fresh menu items, customized just the way customers want them, for more than 45 years. RRGPB of Ohio - Potbelly promises Fresh, Fast & Friendly service in an environment that reflects the local neighborhood. 

PAY TRANSPARENCY

Starting pay rate is up to $17.00 per hour, depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

GENERAL DESCRIPTION

A Team Member's job is to make our customers really happy. Since they are the primary point of customer contact, it is up to the Team Member to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

Essential Responsibilities:

• Demonstrates and reinforces Company's behaviors and values.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions:

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone. 
• Others duties as assigned.

PHYSICAL FUNCTIONS

• Ability to stand/walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Must be at least 16 years of age.
• Must be friendly and customer service oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

You are applying to work with a franchisee of Potbelly Sandwich Works. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.