RESTAURANT SHIFT LEADER

*Full- and Part-Time Opportunities Available

As a Restaurant Shift Leader, you are joining a neighborhood sandwich concept that has been feeding customers’ smiles with warm, toasty sandwiches, hot soups, signature salads, hand-dipped shakes, fresh cookies, and other fresh menu items, customized just the way customers want them, for more than 45 years. RRGPB of Ohio - Potbelly promises Fresh, Fast & Friendly service in an environment that reflects the local neighborhood. 

PAY TRANSPARENCY

Starting pay rate is up to $20.00 per hour, depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

GENERAL DESCRIPTION

A Shift Leader's role is to model and behave according to Company values. This position is responsible for leading a shift by managing and developing Associates - Team Members to execute outstanding product, quality, and customer service, while building sales and controlling costs for each shift. The Shift Leader should follow standard operating policies and procedures within essential areas of focus including but not limited to:

People

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transitions into opening/closing duties.

Customers

• Make customers really happy.
• Resolve customer complaints/issues.
• Empowers Associates to make sure all customers leave happy.
• Execute and support all food safety requirements and practices.

Sales

• Lead Associates to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan within the four walls.

 Profits

• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Minimum educational requirement: High School degree.
• Must be able to work a minimum of 2 opens and/or closes per week.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. 
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.
• Ability to train and coach others.
• Must be able to demonstrate strong leadership skills at all times.
• Must be a strong team-player.
• Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
• Must be at least 18 years of age.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

You are applying to work with a franchisee of Potbelly Sandwich Works. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.