2 Information Technology Support Technician Jobs in Milwaukee, WI
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Potawatomi Casino Hotel is Hiring an Information Technology Support Technician Near Milwaukee, WI
Pay based on experience | Requires flexibility to work various shifts and weekends
In this fast-paced, high-energy environment where information system operation is essential, how do we ensure our Information Technology (IT) systems are kept up and running smoothly? As an IT Support Technician, you will provide support and assist in providing top-notch customer service to end users with the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.
Principal Duties and Responsibilities
- Provide technical support and maintenance of all internal hardware, software, and other related systems that is applicable to all in-house networked desktop computers. Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, and/or system functional specifications.
- Support the IT Department in the day-to-day operations and interfaces with all departments with reference to both hardware and software issues.
- Support all desktop computers including but not limited to setup, configuration images, installation of software applications, back-up and restore user data, reboot, and verify functionality of servers, system security remediation, email, and file locations.
- Support all software currently installed in the environment including but not limited to installation, configuration, troubleshooting and modification, access to and proper licensing of software.
- Support onboarding of new software to be used in the environment by installing and documenting, training, and keeping detailed notes for troubleshooting, remediation of potential problems, and training of others.
- Trace and configure network switches; run, trouble shoot, and reset ports and patch cables when needed.
- Responsible for desktop documentation, maintenance, inventory, cleaning, and repair of all parts and materials licensed and owned by Potawatomi Casino & Hotel (PCH)
- Perform the maintenance and inventory of all parts and materials of 3rd party vendor products. Including receiving of new parts/materials, replacing of new parts/materials, and shipping of damaged parts/materials.
- Responsible for the disassembling, relocating, and assembling of all systems.
- Assist with design, development, documentation, analysis, creation, testing, and/or modification of computer systems.
- Act as a trusted advisor to all departments to help select and maintain applications and hardware.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Other duties and responsibilities as assigned.
Job Qualifications
- An Associate’s Degree in Computer Science or related field -
required
OR
a high school diploma and 2 years of related experience -required
.- CompTIA A
preferred
.
- Ability to use standard office equipment and intermediate knowledge of Microsoft Office 2016 & 0365.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with guests and team members professionally.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- Participate in training as recommended or required.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift (for prolonged periods of time in a physically demanding, fast-paced environment). The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member may occasionally be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties when required. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate. When on the casino floor the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Job Summary
Full Time
$76k-93k (estimate)
04/29/2024
04/30/2024
The job skills required for Information Technology Support Technician include Troubleshooting, Customer Service, Technical Support, Installation, Computer Science, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Technology Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Technology Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Technology Support Technician positions, which can be used as a reference in future career path planning. As an Information Technology Support Technician, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Support Technician. You can explore the career advancement for an Information Technology Support Technician below and select your interested title to get hiring information.
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