Description

JOB SCOPE:

Provides oversight and monitoring of the referral and lease-up process for the Residential Division. Tracks all vacancies, obtains eligible referrals, and monitors the lease-up process across all housing programs. Tracks all admission and discharges to PCMH residential programs and completes all internal and external data reporting requirements to government partners.

ESSENTIAL FUNCTIONS:

• Maintain knowledge of the eligibility criteria for all PCMH residential units.
• Maintains general knowledge of supported and affordable housing operations within NYC.
• Respond to all telephone inquiries regarding PCMH housing.
• Maintain contact with Residential Program Directors and PCMH administrators to monitor and fill vacancies.
• Serve as a liaison between HRA, HPD, SPOA, community service providers and PCMH programs.
• Conduct phone outreach to hospitals and other community agencies to maintain a steady flow of referrals, as needed.
• Schedule, monitor, and provide status updates on all intake referrals with both internal and external entities.
• Serves as the primary point of contact with the HRA CAPS system: Maintaining apartment inventory, reporting on vacancies, requesting referrals, providing status updates, and completing all required reporting.
• Serve as a System Administrator for the HRA CAPS website and provide support to other PCMH staff.
• Track all admissions and discharge data in the CAIRS systems.
• Schedule and conduct intake interviews with housing applicants for assessment at PCMH and at sites in the community, as needed. Conduct video-teleconference intake interviews with applicants, as needed.
• Conduct criminal background checks for admissions to certain residential programs.
•  Prepare written correspondence and notifications on applicant related issues.
• Maintains productive working relationships with provider groups and referral sources.
• Assists with LIHTC certifications, re-certifications, and compliance as needed.
• Performs other duties, consistent with the goals and objectives of the Residential Division, or as assigned by the DVP Residential Operations.

Salary: $50,000 annually 

Schedule: Monday to Friday 9am-5pm

Qualifications

KNOWLEDGE:

• Microsoft Office
• Foothold AWARDS
• HRA CAPS
• OMH CAIRS

SKILLS AND ABILITIES:

• Excellent oral and written communication skills
• Strong organizational and system tracking skills
• Ability to work independently
• Ability to effectively manage time
• Ability to engage resident population
• Ability to appropriately assess applicants level of functioning
• Ability to demonstrate flexibility, creativity, and initiative
• Ability to handle multiple tasks and shift between responsibilities
• Ability to work effectively with others and maintain positive professional relationships with service providers in the community.

EDUCATION AND EXPERIENCE:

• Minimum of a Bachelor’s Degree in a Mental Health discipline or related field is required.
• Computer literate with knowledge of Microsoft Office, spreadsheets, and publishing software.