Description

JOB DESCRIPTION

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems,

provide open communication, and recommend discipline and/or termination

when appropriate.

2. Ensuring that the restaurant complies with sanitation and safety standards for

guests and associates. Check that all equipment is in working order. Visually

inspect and take action to ensure that facilities in restaurant look appealing and

attractive to guests. Follow up on work orders so repairs and maintenance of

facility are completed on a timely basis.

3. Monitor product quality and guest satisfaction in restaurant. Ensure that food

quality is consistent, appealing, and prepared to guest specifications. Interact

with guests to obtain feedback on quality of service and food in outlet.

4. Document inventory forecast usage and monitor supply so that restaurants

are stocked with linen, glassware, silverware, china, condiments, to provide

service.

5. Abide by all State, Federal and Corporate requirements pertaining to serving

alcoholic beverages.

6. Participate in marketing efforts of restaurants, create menu ideas, survey

competition and report food trends, and assist in preparations of specials.

7. Communicate both verbally and in writing to provide clear direction to staff.

8. Comply with attendance rules and be available to work on a regular basis.

9. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even

disposition. Always maintain a professional appearance and manner. Can communicate

well with guests. Must be willing to “pitch-in” and help co- workers with their job duties

and be a team player. Must be able to recognize potential safety hazards and security

problems in the hotel and act upon each accordingly. Be skilled in several areas such as

HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping.

Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in

hotel systems and equipment. Must be willing and able to be responsive to complaints

about maintenance.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is

positive interaction with Crescent staff. It is essential that you always remain professional,

and that you treat all guests and associates with courtesy and respect, under all

circumstances. Every Crescent associate is a guest relations ambassador, every working

minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always

meet and strive to exceed hotel standards for work procedures, dress, grooming,

punctuality, and attendance. You should be adaptable to change in your work area and in

hotel procedures with a willingness to learn new skills and/or improve existing ones, have

the ability to solve routine problems that occur on the job and ask for help whenever you

are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent.

Every Crescent associate should adhere to the hotel security policies and procedures,

particularly regarding key controls, lifting heavy objects, using chemicals, and effectively

reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are

incidental to the performance of the fundamental job duties. Furthermore, the specific

examples in each section are not intended to be all-inclusive. Rather, they represent the

typical elements and criteria considered necessary to perform the job successfully. Other

job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company,

and in no way creates an employment contract, implied or otherwise; each associate

remains, always, an “at will” associate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Crescent Hotels & Resorts