About us

Postal Xpress N More LLC is a small business in TRANSPORTATION_LOGISTICS. We are professional, agile and professional.

Our work environment includes

• Growth opportunities
• Bonuses

Postal Xpress N More is seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring positive experiences and resolving inquiries effectively. This is an exciting opportunity for a service-oriented individual who enjoys interacting with people and providing assistance.

• Customer Interaction: Serve as the primary point of contact for customers, responding to inquiries via phone, email, and in-person with professionalism, courtesy, and empathy.
• Order Processing: Process shipping orders accurately and efficiently, ensuring all necessary information is collected and entered into the system correctly.
• Problem Resolution: Address customer concerns, complaints, and issues promptly and effectively, seeking appropriate solutions and escalating complex matters to the appropriate channels when necessary.
• Product Knowledge: Develop a comprehensive understanding of Postal Xpress N More's services, pricing, policies, and procedures to provide accurate information and guidance to customers.
• Up-selling and Cross-selling: Identify opportunities to promote additional services, products, or features to customers, maximizing revenue and enhancing customer satisfaction.
• Documentation and Record-keeping: Maintain accurate records of customer interactions, transactions, and inquiries in the company's database, ensuring data integrity and confidentiality.
• Team Collaboration: Collaborate with other departments, such as operations and logistics, to coordinate customer requests, resolve issues, and optimize service delivery.
• Continuous Improvement: Provide feedback on customer service processes, procedures, and systems to identify areas for improvement and contribute to enhancing the overall customer experience.
• Compliance and Quality Assurance: Adhere to company policies, standards, and regulatory requirements related to customer service, privacy, and data security.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 35 per week

Benefits:

• Paid training

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Ellicott City, MD 21042 (Preferred)

Work Location: In person