Poseidon Brands (Spotted Dog Company) is a small fast-growing eCommerce manufacturer specializing in printed and laser engraved giftable products.

We sell on 6 marketplaces and ship to 7 different countries.

This role has a wide variety of tasks including quality control, light manufacturing, design work, shipping, and much more.

If you are very detail oriented and have a passion to delight customers, we want to speak to you!

Essential Duties and Responsibilities

• Communicate with customers to get clarity and provide proofs
• Quality Check machine files (in photoshop) to ensure accuracy
• Quality Check final product to ensure 100% high quality manufacturing and accuracy.
• Regularly meet to discuss all customer service issues and how we can prevent in the future
• Escalate to management if there are any issues that may prevent us from sending a 5 star product
• Serve as an escalation point for shipping associates
• Backup for line level associates; including :
• Create machine files
• Run lasers and printer
• Print shipping labels and pack product
• Regularly collect data and report to management
• Suggest process changes to increase efficiency, reduce costs, or improve product quality
• Suggest listing changes to ensure customer expectation always match the final product
• Assist sales team with a variety of tasks in downtime

Requirements

• Very detail oriented.
• Great computer skills
• Job duties will change every hour, day & week.
• Excellent verbal and written skills
• Possess outstanding critical-thinking and problem-solving skills
• Hard-working, reliable, and enthusiastic
• Ability to work evenings, weekends during peak gifting periods
• Photoshop or other design skills a plus
• Experience with laser engravers, screen print, embroidery, cnc, 3d printing, etc a plus

What Poseidon Brands Offers You

• PTO and Paid Holidays
• Health, Vision & Dental insurance
• 401k

Job Type : Full-time

Salary : $20 to $25 / hour

Last updated : 2024-05-12