Job Summary

The Portsmouth Housing Authority is a dynamic, team-oriented, and mission driven organization that owns and operates over 600 affordable rental units, spread throughout 11 different properties in the city of Portsmouth, New Hampshire. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,000 PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development. The PHA also has under construction a 64 unit Workforce Housing Apartment building in the heart of downtown Portsmouth which will be a part of our $100 million real estate portfolio when it is completed in Spring 2022.

The City of Portsmouth is known as one of the best small cities in America. Portsmouth is the economic and cultural center of the North of Boston Seacoast region with a vibrant arts scene, world-class restaurants, miles of waterfront and historic downtown.

PHA is looking for a detail oriented, self-motivated full-time Assistant Property Manager to work with our outstanding Property Management team. The ideal candidate is a team player who has exceptional organizational and problem-solving skills, and a strong understanding of Affordable Housing compliance and management.

This is an on-site, 35 hour/week full time position. We look forward to hearing from you!

Essential Duties and Responsibilities

• Actively participate in a highly collaborative, team environment with main office staff, property managers, maintenance staff, finance, resident services and area service providers.
• Work cooperatively with the Property Manager and centralized Recertification Department to assist in the process of new move ins (forwarding copies of all move in forms to main office), process move outs and inform the office of final move out date.
• Responsible for assisting in managing and communicating unit transfers.
• Answer tenant re-certification questions as needed to help ease tenants with transition.
• Maintain property/resident files including but not limited to:

Copy of Lease and addendums
Copies of rent change notices
Extra Key Information
Tenant Complaints/Issues
Copies of Late Fees
Copies of Demand for Rent & Eviction Notices
Work Order Information
Vehicle Information
Pet/Service Animal Information
Community Service Tracking
Inspection Results

• Enter work orders into the work order system.
• Assist in conducting annual and special unit inspections as well as unit turnarounds and showings.
• Assist the Property Manager in monitoring conduct of residents to ensure compliance with rules, regulations, and lease; maintain written records, and report occupancy violations, disturbances, and other infractions. Address issues and document or escalate to the Property Manager as necessary.
• Assist in working with Resident Services Team and participate in special events and activities as necessary.
• Answer questions and assist residents with information on programs or services available to them and/or refers to the appropriate resource or agency and maintain ongoing communication with residents.
• Listens and is attentive to resident needs, questions, and concerns about Quality of Life issues. Provides appropriate support, guidance, or direction to external resources as necessary.

Minimum Qualifications

Education and/or Experience

The successful candidate must be able to prioritize and manage a wide variety of tasks with superior organizational skills and attention to detail. Additional requirements include the ability to be flexible and cooperative with job demands and communicate well with elderly, disabled and low income families and individuals, be prompt and dependable and the ability to work independently. Because of the nature of this work, this position requires someone pleasant, personable and patient, having a desire to be of assistance to those in need.

Demonstrated computer skills including working with complex databases, Microsoft Office, Word, and Excel is required, as well as general office and clerical skills.

Benefits:

• Competitive Pay
• Comprehensive Medical, Dental, Vision, Life & Disability
• Pension
• Tuition Reimbursement
• Generous Paid Time Off & Holidays

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location