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Summary: The Service Delivery Manager will be responsible for overseeing daily operational success and supporting the team in identifying, researching, and resolving technical problems throughout the organization. The role will work closely with all members of the IT department and 3rd party partners to deliver high quality and timely service to our internal and external customers. The Service Delivery Manager will be responsible for customer service improvement and supporting vendor management. This role will also be responsible for assisting in building a service desk team and support processes.
Essential Duties:
Minimum Requirements (Education, Experience, Certifications):
Knowledge, Skills & Abilities:
Working Conditions:
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Full Time
$128k-157k (estimate)
05/10/2024
07/16/2024
The following is the career advancement route for IT Service Delivery Manager positions, which can be used as a reference in future career path planning. As an IT Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Delivery Manager. You can explore the career advancement for an IT Service Delivery Manager below and select your interested title to get hiring information.