Company: Portmeirion Group USA
Position Title: Customer Account Manager
Location: Waterbury, CT
Schedule: Full Time - Hybrid Schedule

About the Company: A major force in the homewares industry. Portmeirion Group USA encompasses the world-renowned brands of Portmeirion, Spode, Royal Worcester, Pimpernel, Wax Lyrical and Nambe. We are a market leader with a worldwide reputation for high quality and innovatively designed tableware, cookware, giftware, and tabletop accessories. For further information about the Portmeirion Group, please visit our website: www.portmeiriongroup.com

Job Description: We are looking for a customer-oriented account manager. The customer account manager will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best customer account managers are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Responsibilities include account management, analyzing, communicating, collaborating, and executing the implementation of customer compliance requirements for all new and existing customers. The role will work cross-departmentally to ensure compliance and customer satisfaction.

Additional responsibilities:

· Set up and maintenance of customer files.

· Order entry- review of order for promos, pricing, min buy requirements.

· Order Confirmations and notification to customers of potential backorders or delays

· Credits /rebills

· RTV’s

· Research vendor short pays and chargeback’s/deductions

· Account price file maintenance

· Inventory feeds

· EDI

· Forecasts

· Vendor portals

· Phones

· Consumers emails, inquires and order entry.

· Returns

· Sample orders

Skills:

The Customer Account Manager must be well organized, and detail oriented with an ability to multitask. They must have strong communication and follow-up skills, the ability to navigate online portals, a strong knowledge of Microsoft Office, and analytical capabilities.

Experience:

2 years’ experience in customer service or related field

Associates Degree in Business Administration or a related field preferred

Proficiency with Microsoft Office Suite

Benefits

Benefits: 401(k), 401(k) matching, Employee discount, Medical, Dental, Vision, Life and, Disability insurance. Paid time off.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Travel requirement:

• No travel

Work Location: Hybrid remote in Waterbury, CT 06705