Position Responsibilities:

• Provide business analysis support and assistance, eliciting documents and managing requirements, to support the implementation of IT systems for a variety of internal clients implementing small to medium -sized projects, as per org’s established System Life Cycle (SLC) process.
• Provide IT PMO SLC site support using the RoboHelp tool.
• Maintain the IT PMO site up to date.
• Enhance the IT PMO site as needed.
• Provide System Administrator SupportProject and Portfolio Management (PPM)
• Jama
• IT PMO SharePoint site

Requirements:

Education and Corresponding Experience (required on matrix):

• A Bachelor’s degree in information technology/systems, business administration, or a closely-related technical discipline is preferred.
• 5 years of experience is required with an applicable bachelor’s degree.
• 9 years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of system support and coordination and progressively more technical in nature. Requires a working knowledge of automated data systems.

Required Technical Skills and Experience (required on matrix):

• Proficiency with the RoboHelp tool.
• Proficiency with Microsoft Office Suite of products, including Word, PowerPoint, Excel, and Outlook.
• Technical interviewing skills that include:
• Functional/process interviewing in the business environment.
• The ability to facilitate groups through process design and requirements gathering sessions.
• Ability to communicate effectively with business and technical teams.
• Ability to develop and maintain effective client and stakeholder relationships.
• Strong technical writing skills and the ability to present information in various forms (verbally, in writing, visually/graphically).

Preferred Skills and Experience (optional on matrix):

• Proficiency with requirements modeling tools such as Jama.
• Experience with System Life Cycle (SLC) processes.
• Experience with Visio flowcharts.
• Experience with Microsoft Project.
• Experience with Excel PowerQuery.

Additional Requirements:

• A valid U.S. Driver’s License is required.