Job Description

PAM CUT // Center for an Untold Tomorrow invites applications for the position of Tomorrow Theater Crew Member. The Crew Member serves as the initial point of contact with all visitors to the Tomorrow Theater. The role performs all admissions procedures, sells tickets, promotes membership and provides visitors with information to enhance their visit. This role is also responsible for responding to general information inquiries through email and phone.

Duties & Responsibilities

• Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
• Proactively interact with guests by providing information regarding programs, events, exhibitions, films, membership, and ticket availability
• Sell tickets, memberships, gift cards, and merchandise
• Verify tickets and facilitate the admission process for screenings, programs, special events and direct guest to the auditorium
• Collect contact information from visitors that is required for marketing and reporting purposes
• Conducts theater inspections to help maintain a safe quality environment within the auditorium
• Keeps theater property clean and free from debris (lobby, box office, etc.)
• Monitors safety and security issues (trip hazards, lighting, etc.) and reports to management
• Assist with instructing visitors in the event of an emergency
• Assists with opening and closing duties as assigned
• Perform cash drawer reconciliation at beginning and end of each shift
• Provide visitors with accessibility equipment and instruction in its usage when needed
• Answer phone calls and emails to provide assistance with ticketing inquiries and general information
• Stocking brochures and promotional materials
• Maintain an orderly shared workspace
• Performs other related duties as assigned

Supervisory Responsibilities

• None

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
• Contribute to and support the Museum's strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

• Enthusiasm for helping people
• Must possess excellent interpersonal and verbal communication skills
• Comfortable with presenting information and making announcements to large and small groups of people in a public setting
• Be respectful of diverse identities
• Comfortable with and desire to engage with all visitors
• Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
• Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
• Must use discretion with confidential information

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or GED and or 1 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
• General familiarity with Microsoft Office Suite and Google platforms
• Experience with point of sale systems and cash handling

Job Conditions

• Schedule/Hours: Thursday-Sunday, 5:00pm - 10:00pm (Days and hours subject to change based on business need)
• Overtime as needed
• This position requires working weekends, occasional holidays, evenings and special events as necessary
• Works with technology to facilitate the admission process and provide customer service, including computers, ipads, scanners, two-way radios and headsets
• Works directly with the public

Physical Activities

• Remaining stationary for prolonged periods of time; optional use of a stand up desk
• Occasional lift/carry/push/pull up to 20 lbs
• Frequent typing and repetitive motion on keyboard
• Frequent communicating with visitors and staff
• Frequent reaching and grasping for objects such as handouts, pens, phone, and money
• Provide accessibility equipment when needed
• This is not a complete representation of all physical requirements

Benefits

• This role is non-exempt/hourly and part-time. Depending on the business needs, assigned hours can decrease, which will result in a status change to on-call
• Budgeted compensation is within pay grade B ($15.45 min - $17.37 mid - $19.29 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Paid time off: 6 paid holidays, 2 floating holidays, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking reimbursement account or bike to work enrollment
• Complimentary admission to the Museum for employee and guest(s) accompanied by you
• Access to Museum lectures and programs
• Discounts at Museum Shop

Application Process for Tomorrow Theater Crew Member

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.

Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358

The Portland Art Museum and PAM CUT // Center for an Untold Tomorrow, are thrilled to announce the Tomorrow Theater at 3530 SE Division Street in Portland. Opening in late fall 2023, the Tomorrow Theater will offer robust, participatory programming, serving as a model, both locally and globally, for the future of media arts and cinema. The space will function as a creative hub for artists and audiences not content to be contained to a single medium or art form.
Located in the heart of Southeast Portland, the Tomorrow Theater will devote its nearly 9,000 square feet to the celebration and expansion of cinematic storytelling and new media, in a community becoming increasingly recognized as an eclectic artistic and cultural hub. By offering even more opportunities for the public to connect with media arts, the theater reflects the PAM CUT ethos to reimagine for whom, by whom, and how cinematic stories are told and connect with new audiences in fresh ways. Through screenings, exhibitions, performances, and interactive programs, the Tomorrow Theater will further PAM CUT’s mission to advance media arts in all its forms.

Each evening will bring something different, through a variety show approach that incorporates at least two distinct art forms simultaneously. Embracing cinematic storytelling in all its forms – from film and series to animation and gaming, plus XR, performance, and audio stories too – the events and happenings will be as varied as the artists and audiences colliding on any given night. The Tomorrow Theater will showcase a broad range of mixed media arts that cannot be experienced anywhere else in the state, closely developed with artists and partners based in the Pacific Northwest and from around the world.