The Protection Services Officer I (PSO) is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSOI’s work in various locations throughout the Museum including the lobby, gallery spaces, special exhibits, gift shop/ cafe areas and patrolling. This role will be cross trained to work in these different locations and helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons entering the lobbies and adjacent areas
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome
• Customer service focus at all times
• Maintain gallery capacity and oversees crowd control primarily during high traffic events and exhibitions 
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Removes and trespass visitors if needed from the campus who exhibit harassment, discrimination, threatening or disrespectful behaviors 
• Communicating with law enforcement, fire departments and emergency medical personnel
• Initiating building evacuations
• Communicates important notification functions via phone, email or 2 way radio 
• Document activity and write reports in a complete and concise manner
• Opening and closing the Museum 
• Gallery inspections
• Responding to requests for assistance 
• Assisting with the training of newly hired security officers
• Assisting with building evacuation procedures and sweeps during emergency situations

Secondary or Additional Responsibilities

• Utilize radio for department communications and other technology such as computer, iPad, etc
• Attend ongoing training and learning opportunities 
• Promote and support institutional equity and inclusion goals
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Perform other related duties as assigned

Supervisory Responsibilities

• None

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability 
• Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills 

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

• Approachable, customer service focused demeanor with a people-first value
• Basic knowledge of security principles
• Prior experience interacting with people suffering from mental illness and or under the influence of drugs/alcohol 
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computer including word processing and email 
• Adhere to Security dress code and visibly represent the Museum
• Effective problem solving skills 

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or equivalent combination of experience and education required
• Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification (or obtained within 30 days of employment)
• First Aid, CPR & AED training certification (or obtained within 30 days of employment)
• Prior security, law enforcement or military experience preferred but not required

Job Conditions

• Non-Exempt/Full-Time Status
• Schedule/Hours: Thursday and Friday from 9:30am to 8:00pm, Saturday and Sunday from 9:30 AM - 8:00 PM (40 hours per week)
• Must be available to work weekends, holidays, and special events 
• On-call rotation required 
• Overtime and weekends required
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Interaction with potentially violent or hostile individuals
• Exposure to blood and bodily fluids due to medical incidents 

Physical Activities

• Occasionally lift/push/pull up to 50lbs in emergencies 
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods of time but in an emergency will require rapid movement through the Museum campus
• Occasionally grasping and handling of objects such as pens, computer mouse, and radio
• Frequently talking with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, i-Pad, and printer
• Frequently listening and communicating to callers on the radio

• This role is non-exempt/hourly and full-time 
• Budgeted compensation is within pay grade C ($17.74 min - $20.39 mid - $23.07 max), depending on experience 
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking reimbursement account or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: Open Until FilledCompany Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org