The Portland Art Museum (referred to as Museum) invites applications for the position of Gift Shop Floor Supervisor. This position has a bird’s eye view of daily operations including scheduling, store and store’s website maintenance, merchandise display, and overall staff well-being. It also requires an active role on the sales floor, providing customer service, as well as a fundamental understanding of products, inventory levels, and operational systems. 

Ensure smooth daily operations on the sales floor by implementing protocol and modeling proper sales techniques to shop staff, ultimately furthering the mission of the museum. This position reacts to the ever-changing environment of customer needs and situations. The need for flexibility and constantly recalibrating priorities based on circumstance is vital.

Essential Duties & Responsibilities

• Recruit, supervise, train, and motivate floor sales staff
• Manages daily sales reconciliations; cash handling
• Creates schedule based on expected foot traffic 
• Responsible for maintaining adequate floor stock and organized stockroom
• Responsible for ensuring smooth functionality of eCommerce platform while monitoring for issues/bugs
• Provide backup to ECommerce Associate by posting merchandise, pulling orders, and replying to customer issues in store and online
• Keeping track of incoming inventory and ensuring it is properly displayed in store and online
• Maintaining Google Sheet for eCommerce orders that need attention or have issues and bringing these to the attention of the Shipping/Receiving Coordinator and Store Buyer
• Communicating and resolving issues for customer orders on website and in store
• Responsible for overall housekeeping and appearance of shop
• Ensures timely pricing of freight
• Responsible for processing shop staff timecards
• Proactively communicate with buyer on issues that need to be elevated as well as merchandise reorders needed
• Guide the team onsite to achieve sales and project goals
• Having product knowledge on the thousands of products and vendors carried at different times, as well as the necessity to quickly adapt to changing circumstances

Secondary or Additional Responsibilities

• Seasonal display changes and set up for special events
• Coordinating staffing for off-site events
• Conducting thorough annual physical inventory 
• Performs other related duties as assigned

Supervisory Responsibilities

• Oversee three Gift Shop Sales Associate along with one ECommerce Associate 
• Decision making authority are made within PAM policy constraints 
• Daily cash reconciliation and money drop
• Inventory and schedule records
• Supervisory duties include: recruitment, mentoring, performance management, training and coaching
• Final judgment calls on customer service scenarios, merchandise display and aesthetic calls
• Informally makes recommendations concerning long-range operational planning

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability. 
• Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access.
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
• Promote equity and inclusion goals and have a “people first” mindset.

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.

• Strong conflict resolution and problem solving skills
• Motivate staff and foster a positive work environment 
• Strong organization skills and perform multiple tasks simultaneously
• Experience with recruitment, performance management, and training
• Handle sensitive and confidential situations and documentation
• Strong verbal and written communication skills, comfort communicating with all levels of staff and centering inclusion
• Work independently with minimal supervision
• General computer proficiency and basic math skills
• Familiarity with design and display layout and execution

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• Minimum 2 - 4 years successful retail and management experience
• Minimum 1 - 2 year eCommerce experience
• Experience with a point of sale system 

Job Conditions

• Schedule/Hours: Wednesday through Sunday, 9:30am to 5:30pm
• Onsite/Not Remote
• Occasional overtime
• Occasional evening hours
• Extensive computer work

Physical Activities

• Continuous repetitive motion of hands/wrists and use of fingers
• Frequently moving and remaining stationary for long period of time 
• Frequently communicates with team members or clients
• Frequent bending body to waist
• Frequently lift/push/pull up to 30 lbs
• This is not a complete representation of all physical requirements

• This role is non-exempt/hourly and full-time
• Budgeted compensation is within pay grade E ($19.46 min - $22.38 mid - $25.30 max), depending on experience 
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
  • Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking monthly account or bike-to-work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

To be considered eligible, submissions require a resume, cover letter, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time. Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org