18 customer service representative Jobs in bethesda, md
Resource Management Concepts, Inc. is Hiring a Customer Service Representative Near Bethesda, MD
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring a Customer Service Representative in support of our customer at the Navel Surface Warfare Center Carderock Division in Bethesda, MD. The selected applicant will have at least two (2) years of experience working with Microsoft Office 365 and NMCI (or equivalent) systems (NET and SRM). The selected applicant will also have experience supporting an NMCI (or equivalent) contract. Responsibilities include:
- Monitoring and maintaining Help Desk tracking and ticketing system(s).
- Providing written and verbal systems status and updates to system stakeholders.
- Providing tier 1 technical support by responding to and resolving end-user problems.
- Documenting internal procedures and supporting change management.
- Assisting with the user onboarding, documenting, and tracking seat orders and delivery statuses.
- Supporting user account creation and providing oversight of the Move/Add/Change (MAC) process.
Requirements:
- The selected applicant must possess an IAT I 8570.01 baseline certification (A CE, CCNA, etc.).
- The selected applicant must possess certifications/trainings in the following Operating System (Microsoft): Windows 10, Windows 11.
- An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
RMC employees may be subject to current COVID protocol requirements in order to access government facilities.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Bethesda, MD: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Business Services
$37k-47k (estimate)
02/17/2024
06/15/2024
rmcweb.com
KING GEORGE, VA
50 - 100
1990
RICHARD GAST
$10M - $50M
Business Services
Related Companies
About Resource Management Concepts, Inc.
RMC is a dedicated small business provider of exceptional management and technology solutions. We have a strong commitment to being a preferred employer by offering interesting and challenging work along with great benefits. Our highly-trained employees are consistently recognized for providing high-quality and creative solutions for challenging problems. RMC's customer base includes various U.S. Navy, Air Force, Transportation Security Administration, and Customs and Border Protection customers spread across 19 states and Washington, D.C.
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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