Sojourner Truth House is a ministry of hope and help for homeless and at-risk women and their children sponsored by the Poor Handmaids of Jesus Christ (PHJC). Through hospitality, advocacy, integrative services and collaboration, participants improve their quality of life and that of the community in a safe, trusting environment.

Sojourner Truth House places a high priority.

on incorporating the PHJC core values into the daily performance of job responsibilities and leadership skills.

Job purpose

Performs general intake procedures for the Client Services Department. Duties may include assisting with applications for public assistance, Social Security, and housing programs applications. Research and networks with community resources for referral purposes as well as other administrative assignments. Develop and maintain a community resource guide. Communicates with service providers regarding client needs and follow-up with the client’s Case Manager. Conduct follow-up on all referrals and documents referral outcomes.

Duties and responsibilities

Primary Responsibilities

• Promotes the mission, vision, and values of Sojourner Truth House
• Possesses a working knowledge and commitment of the values that the Poor Handmaids of Jesus Christ 
• Adheres to Sojourner Truth House code of ethics and HIPPA Regulations for confidentiality.
• Establishes and maintains positive community relations.
• Maintains cooperative working relationships to promote the ministry and networks with other professionals and community agencies.
• Provides quality service and professional competence.
• Represents the ministry within the community when appropriate or assigned.
• Demonstrates sensitivity to the cultural needs of a diverse client population.
• Supports ministry initiatives and the goals of the ministry’s strategic plan.

Duties

• Administrative tasks i.e., data entry, intakes, phone calls, follow-up and referrals.
• Work with Case Managers on special client projects. Inform Case Manager of immediate needs.
• Verifies client information and requests necessary documentation for client folder.
• Enters initial intake data in Client Track within twenty-four hours of that intake.
• All progress notes must be completed in SOAP format and signed and dated with appropriate credentials.
• Input Client support services weekly in HMIS system. 
• Completes referral documentation and informed consent for supportive services.
• Assists clients with enrolling their children in school as needed.
• Schedule new clients for Orientation
• Conduct Client Orientation weekly if needed.
• Provides advocacy, support, and linkages/referrals to community resources.
• Communicates with service providers regarding client needs and follow-up.
•  Conducts follow-up on all referrals and documents referral outcomes. 
• Develops initial service plan specific and tailored to the client needs identified during initial intake assessment/screening process.
• Participates in all mandatory external and internal meetings or training.
• Resolve crisis situations appropriately.
• Demonstrates a collaborative work style with co-workers, supervisors, volunteers, interns, and others who help the ministry.
• Co-leads and participates in special client events.

Qualifications

• Minimum degree requirement - associate degree in human services or comparable 
• Experience working in a multi-cultural environment for a not-for-profit organization providing direct service to the economically disadvantaged.
• One or more years’ experience in Case Management
• One or more years’ experience in Group Facilitation
• Knowledge of Community Resources 
• Computer competency
• Lifting, pushing, pulling, and carrying items up to approximately 40 lbs.
• Traveling may be required to perform assigned tasks; ability to operate a motor vehicle. 
•  Valid driver’s license and auto insurance required.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of duties, responsibilities, knowledge, skills, abilities and working conditions.

Working conditions

Work Hours – Monday through Thursday. Some Fridays, evenings and weekends may be required.

Work Locations – Working indoors and outdoors. 

Clients -- Working with challenging clients.

Driving – Highway and street driving in metropolitan and rural areas

Sojourner Truth House is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard for race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, and use stairs.