Job Description

Our client is looking for a skilled professional for a 6 month project with the opportunity to convert to full time or extension with proven performance excellence.

The appropriate candidate must be willing to work 9 : 30pm - 6am Mon-Fri with potential for some weekend and overtime hours.

Job Description Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems / equipment.
• Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
• Will train the right candidate on automotive software and processes. Basic Qualifications
• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience
• Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).
• Experience working with the hardware, software, and office equipment products Other Qualifications
• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and software problems Work Environment
• Office / Automotive Plant environment
• Will require some weekend and holiday work
• Shift work including afternoon and midnight shifts
• Will require Overtime

Position Type

Temporary

Hiring in the following location(s) :

Sterling Heights, MI

Scheduled Work Days

per client

Scheduled Work Hours

direction

Last updated : 2024-05-07