Computer Tape Operator (Entry Level)

Pomeroy Technologies has an immediate need for an (Entry Level) Computer Tape Operator in our Burbank, CA location.
This position is a Full Time Benefited position.
Benefits include Medical, Dental, Vision, Paid Time Off, and Paid Holidays

Monday – Friday 7:00 a.m. – 3:30 p.m.
Rotational On Call Schedule
Pay dependent upon relevant experience.

Job Requirements
The individual selected for this position will be responsible for performing basic Computer Operator duties per documented processes and procedures. These tasks include but are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via phone and email, interacting with hardware including placing service requests using ServiceNow. The selected applicants will also be responsible to performing routine site checks and reporting any problems or issues.
The ideal applicant will access to a dependable and insured vehicle.
The ideal applicant will have strong computer skills, knowledge of tape operations is a plus.
Data center operations experience is strongly preferred.

Duties and Responsibilities
The individual hired to fill this position will be responsible for performing the following tasks:

• Execute basic computer operator commands and report any problems to the site supervisor.
• Provide assistance to all operations personnel to ensure the highest level of customer satisfaction is maintained.
• Understand all mount/system messages.
• Monitor scratch pools and pending tape mount messages.
• Recognize minor to moderate hardware malfunctions and be able to resolve most issues under the direction/supervision of senior personnel. Understand and use communication and work tools (telephone, email, rolling tools, fax, customer training tools, other customer specific work tools, etc.)
• Launch a detailed search for misclassified media if necessary. Use appropriate work tools available to provide resolution.
• Provide constructive feedback on shift rotation to management and teammates.
• Keep abreast of all proceedings and provide feedback as needed.
• Perform floor sweeps for media as needed, which may include searching under/over equipment, under raised floor slabs, etc.

Job Type: Full-time

Salary: $18.54 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Applicant must be able to follow verbal and written instructions
• Applicant will be required to stand and walk for extended periods of time

Experience:

• Computer Tape: 2 years (Preferred)
• Microsoft Word: 2 years (Preferred)
• Web scan: 1 year (Preferred)
• Microsoft Excel: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Burbank, CA: Relocate before starting work (Required)

Work Location: In person