4 Support Specialist/Records-Support Services Jobs in Bartow, FL

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Support Specialist/Records-Support Services

Polk County Clerk of Courts

Bartow, FL | Full Time

$33k-43k (estimate)

2 Weeks Ago

Support Specialist - Criminal Intake

Polk County Clerk of Courts

Bartow, FL | Full Time

$40k-50k (estimate)

9 Months Ago

Support Specialist/Mental Health - Probate

Polk County Clerk of Courts

Bartow, FL | Full Time

$45k-57k (estimate)

2 Months Ago

Healthy Families.Family Support Specialist I.2133

POLK_BoCC_Career Site

Bartow, FL | Full Time

$36k-47k (estimate)

2 Weeks Ago

Support Specialist/Records-Support Services

$33k-43k (estimate)

Full Time 2 Weeks Ago

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Polk County Clerk of Courts is Hiring a Support Specialist/Records-Support Services Near Bartow, FL

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.:

Essential Attributes::

The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.

Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.

Maintain a high standard relating to professional conduct and behavior.

Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

Essential Tasks::

Answer incoming telephone calls systematically and professionally or forward calls to the appropriate person or department for further assistance.

Perform services to the general public and government agencies by professionally answering questions regarding records requests.

Assist customers by providing photocopies of public records, Certificates of Clerk and giving instructions for submitting requests through PIER.

Determine amount of fees or costs owed and respond to customer.

Process all records requests within 1-3 days of receipt if possible.

Submit receipts to front counter for processing payments on completed requests (checks/escrow).

Verify and print microfilm/Fisch and electronic images to ensure legibility and accuracy.

Manage and distribute files/reels/Fisch and copies by checking them in/out of storage as requested by departments.

Provide customer service by answering telephone questions, emails, and correspondence in regard to procedures, guidelines, and Florida Statutes and Administrative Rules and Regulations.

Assist in other areas of Support Services such as Jury as needed.

Perform other work-related duties as required/assigned.

Minimum Skills / Qualifications::

High School diploma or (General Education Diploma) GED with significant history of related job responsibilities may be considered in lieu of minimum educational requirements.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write correspondence and speak effectively to customers or employees from various organizations.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to acquire or have knowledge of current procedures to accomplish tasks within areas of responsibility.

Ability to develop and maintain a teamwork relationship with staff.

Ability to work with other supervisors, staff, other agencies and the general public in a supportive, productive, cordial positive and cooperative manner.

Ability to read and interpret documents such as operating and procedure manuals and ability to write routine reports.

Ability to speak effectively, present information and respond to questions.

Ability to organize, prioritize and manage work to meet multiple necessary deadlines and workload.

Ability to accurately type 30 WPM and operate a PC and other standard office equipment.

Ability to maintain attention to detail and to remain calm in an anxious, intense environment.

Proficient use of Word and the ability to learn industry-based software.

Ability to work a flexible work schedule, when necessary.

Ability to remain flexible as conditions change and continue effective performance in the face of additional challenges.

Being able to work in a constant state of alertness and safe manner.

Knowledge of Florida statutes, County and Clerk's policies and procedures. Bilingual applicants are encouraged to apply.

Physical Requirements:

Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb, or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.