Field Service Technician (Drop Bury)
Opelika, AL

Summary:

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below.

• Trenching new areas for drops, repairing, and replacing drops using hand trenching or machine trenching
• Locating and marking underground utilities by thoroughly searching for the underground plant in an area
• Call in utility locates or utilize the government agency website to submit locate requests
• Prepping and fusion or mechanical splice SM and occasionally MM fiber optic cables, in both outdoor and indoor settings
• Work flexible hours, and after-hours work which would include nights and weekends
• Work outdoors in all weather conditions
• Safely operate heavy-duty trucks and trailers
• Safely operate machine trencher
• Perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on the proper use of equipment
• Monitor, repair, and record system drop, and in-house leakage
• Assure proper signal levels and picture quality
• Identify the causes of the picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair, and replace components from tap to consumer device
• Assure system security by terminating unused ports and tag drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA, and company standards)
• Provide superior customer service
• Complete all tasks to company quality standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
• Replaces defective/damaged tap plates and installs new taps
• Troubleshoots/repairs problems between customer equipment and the RF of the optical node
• Performs network troubleshooting including ping test, trace routes, and speed test
• Installs power supply and performs field engineering walkouts
• Other duties as assigned - which may include training other employees

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

The position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field is preferred.

Computer Skills:

Basic computer skills are preferred, including internet and email.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator, and OTDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends, and on-call shifts
• Must have a valid driver's license and a good driving record
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting, and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools
• Ability to work with small components
• Ability to use close vision, and peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise, insects, and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders, and/or gaffs that may be used in this position

Benefits:

Point Broadband offers competitive pay and cash bonuses in a stable and fast-growing business.

• Medical, Dental and Vision
• Flexible Spending Accounts *Where Applicable*
• Company Paid Life as well as Voluntary policies
• 401(k)
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*