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In a world where many logistics entities have shifted to automated, impersonal web systems, PNG Worldwide champions a different approach. We understand that while technology can streamline processes, it cannot replicate the discernment, expertise, and nuanced understanding that a human touch brings, especially when it concerns the intricacies of cargo management and freight forwarding.
Leveraging the best of technology, we ensure it serves as a tool, enhancing our service rather than defining it. Every shipment that we oversee is not just a package; it’s a commitment. Our team, comprised of seasoned logistics professionals, manages each consignment with meticulous attention. Our focus is, and always will be, on understanding and prioritizing the unique needs of each client.
The Customer Support Specialist is an extremely important and vital position to the success of our operations. This individual provides support to the limited number of assigned customers as well as to the Logistics Specialist and team. The role also serves as the liaison between the client and operations and is the principle point of contact for the client and must understand client expectations while partnering with operations to ensure outstanding service.
This role is also responsible for providing operational support at a fixed location to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments.
Daily responsibilities and activities include but are not limited to order management, customer service, data entry, billing, internal and external communications, transportation coordination, third party portal routing, and miscellaneous administrative duties.
Duties:
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Provide accurate and timely information to customers regarding services
- Assist customers with service selection and provide recommendations based on their needs
- Process orders and ensure accurate data entry into the system
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Strong verbal and written communication skills in English (multilingual abilities are a plus)
- Previous experience in customer service or sales is preferred
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team and contribute to a company that values human expertise in the fast-evolving logistics landscape. If you meet the above criteria and are ready to bring your skills to PNG Worldwide, we would love to hear from you. Apply now to embark on a rewarding career journey with us!
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 – 35 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time
Transportation
$42k-55k (estimate)
04/03/2024
05/05/2024
pngworldwide.com
Lititz, PA
<25
Transportation
The job skills required for Customer Support Specialist - PT include Customer Service, Problem Solving, Call Center, Billing, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist - PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist - PT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist - PT positions, which can be used as a reference in future career path planning. As a Customer Support Specialist - PT, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist - PT. You can explore the career advancement for a Customer Support Specialist - PT below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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