Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst within Retail Bank Operations organization, you will be primarily based in a location within PNC’s footprint. Preferred locations are listed in this requisition. Preferred locations include: Cleveland, OH and Pittsburgh, PA. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
• 1-2 years of experience preferred. Experience can be a combination of work experience and internships.
• Jira experience is strongly preferred
• Strong Oral and written communication skills
• Interpersonal and consultative skills
• Analytical thinking and problem solving
• Detail-oriented
• Ability to prioritize tasks and meet daily deadlines for projects
• Strong written and verbal communication skills
• Strong risk awareness

Job Description

• Conducts research; collects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. May analyze information technology requirements in business processes.
• Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes. Translates business needs, processes and procedures into a workable system, and may articulate on specific software requirements by communicating about these requirements with applicable stakeholders.
• Under supervision, develops and maintains all applicable policy and procedure documentation, and, as applicable, documents for IT applications, system specifications and test plans, according to existing standards and methodologies.
• May work closely with business and technology staff to deliver project results while implementing risk analysis and meeting required deliverables. Supports the development, analysis and distribution of relevant reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Addressing Customer Needs – Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Business Assessment – Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.Business Data Analysis – Knowledge of the investigation, evaluation, interpretation, and classification of business data; the ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Information Capture – Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Modeling: Data, Process, Events, Objects – Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.Project Management – Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Software Product Business Knowledge – Knowledge of and experience with the business aspects and operation of a software product; knowledge of the install base, current uses, future plans, and product vision.Workflow Analysis – Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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