Operations Specialist:

PMC Wireless is a 30 year old, growing technology company that supports the mission-critical communications needs of public-sector clients such as Schools, Police Departments, Fire Departments, Hospitals and Transportation agencies. We are looking for a skilled Customer Success (Service) Representative to perform a variety of tasks with a focus on providing the highest level of service. This role involves managing a high volume of work, the ability to prioritize and to work efficiently, strong organization and communication skills, and the capacity to absorb and process large amounts of information with a sense of urgency.

We offer very competitive compensation packages which will vary depending on capabilities/experience. There is plenty of room to grow within the organization for the right candidates.

- Lead, execute, and support all tasks needed to run a professional, pleasant, and productive work environment to help the company achieve its goals.

- General Responsibilities

• Support management to achieve company goals.
• Perform all needed activities to expedite opportunities, orders, and services.
• Support the development, communication, and maintenance of company policies, processes, and systems.
• Produce reports and analysis as directed by management.

- Detailed Responsibilities

IT

• Internal Point of Contact (POC). Liaison between PMC staff and IT firm. Address basic IT requirements and issues.
• Assist in the onboarding of new hires and offboarding of outgoing employees.

Cradlepoint/Production

• Perform production activities including unpacking, disassembly, processing, installation, activation, assembly, and packing.
• Manage and track software subscriptions.
• Spearhead the Cradlepoint router configuration and subscription management process.
• Contribute to building out new products and services with focus on managed services.

Tech Service

• Contribute to building the opportunity pipeline by conducting site walks and other activities as needed.
• Act as a flex resource for Tech Services to support troubleshooting, installations, and services.
• Support and streamline the radio repair process from intake to delivery.

- Qualifications

• Belief and display of company core values (Public safety, Customer Success, Integrity, Employee Centricity, and Executional Excellence)
• Strong written and verbal communication skills.
• Proficiency in MS Office applications (Outlook, Excel, Power Point, Teams, …)
• Strong IT acumen.
• Organization and ability to multitask to complete a wide variety of tasks.
• Strong leadership and interpersonal skills to facilitate positive interactions with employees.
• Attention to detail to ensure tasks are completed thoroughly and correctly.
• Proactive, creative, and continuous improvement mindset.
• Computer since/IT degree or equivalent.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a college degree or public safety background?
• Are you willing to spend time in the field as needed?
• Do you have good IT and technical knowledge?

Experience:

• relevant: 2 years (Required)

Work Location: In person