17 Director, Digital Experience Jobs in Philadelphia, PA
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PMA Companies is Hiring a Director, Digital Experience Near Philadelphia, PA
The Director, Digital Experience will play a pivotal role in shaping and executing the digital strategy for PMA Companies. Responsibilities will include enhancing the overall digital journey for our clients, brokers, and internal stakeholders, ensuring a seamless and innovative user experience and data interfaces across digital platforms. This role will be a part of IT senior leadership team and will report directly to the CIO.
Responsibilities
1. Digital Strategy Leadership:
- Develop and execute a comprehensive digital strategy aligned with the overall business objectives of the commercial insurance carrier and Third-Party Administrator
- Lead the exploration and implementation of emerging technologies to enhance the digital experience, such as AI-driven insights, portals, mobile applications, and data analytics.
2. User Experience Enhancement:
- Collaborate with cross-functional teams to identify, prioritize, and implement improvements to the user interface and experience on digital platforms including Risk Management Information Systems (RMIS), Digital Payments and Agency Management Systems (AMS).
- Conduct internal and external user research and gather feedback to continually refine and optimize the digital experience, ensuring it meets the evolving needs of employees, customers and brokers.
3. Platform Development and Management:
- Oversee the development and maintenance of digital platforms, including websites, customer and broker portals, and API-driven integrations, cloud solutions, internal and external collaboration tools ensuring they align with industry best practices and compliance requirements.
- Work closely with IT teams and vendor partners to implement and integrate new digital tools and solutions.
4. Data-Driven Decision Making:
- Utilize data analytics and key performance indicators to measure the effectiveness of digital initiatives, identify areas for improvement, and make data-driven decisions to enhance the overall digital experience.
5. Collaboration and Stakeholder Management:
- Collaborate with key stakeholders, including underwriting, claims, finance and IT teams, to ensure seamless integration of digital solutions and alignment with business goals.
- Communicate digital strategies and progress to executive leadership, fostering a shared vision for the digital future of the commercial insurance business.
6. Compliance and Security:
- Ensure that all digital initiatives comply with relevant industry regulations and cybersecurity standards, working closely with compliance and security teams to mitigate risks.
7. Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Job Summary
Full Time
Insurance
$177k-220k (estimate)
12/14/2023
05/15/2024
pmacompanies.com
BLUE BELL, PA
1,000 - 3,000
1915
VINCENT T DONNELLY
$500M - $1B
Insurance
Related Companies
About PMA Companies
PMA Companies provides risk management solutions and services, specializing in workers compensation and offering property & casualty insurance, in the United States. Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nations 50 largest publicly held insurance organizations. PMA Companies includes: PMA Insurance Group, specializing in workers compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, provid...ing results-driven TPA and Risk Services specializing in workers compensation and liability. We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
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The job skills required for Director, Digital Experience include Leadership, Insight, Initiative, Futures, User Research, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Digital Experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Digital Experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, Digital Experience positions, which can be used as a reference in future career path planning. As a Director, Digital Experience, it can be promoted into senior positions as an UI/Usability Design Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Digital Experience. You can explore the career advancement for a Director, Digital Experience below and select your interested title to get hiring information.
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