Job Details

Description

Summary of Essential Job Functions

• Compose and produce all written correspondence, memos, sales literature and manuals as needed or requested by members of the Sales Team.
• Generate and distribute various sales reports and statistical analysis as requested.
• Assist sales team members with preparation when they travel locally to conduct outside calls, promote the hotel and review competition.
• Regulate appropriate copying and distribution of department’s correspondence.
• Screen and direct all incoming phone calls, sales inquiries and / or walk-ins to appropriate sales person.
• Compile and maintain current client mailing list and contact details.
• Maintain office supplies inventories.
• Assist sales managers in the preparation of tours of the hotel and banquet facilities whenever required.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction.
• Make reservations for any group or business travel related guests for all 3 Pollin Hotel Properties
• Provide assistance and back-up coverage to MIAM Concierge / VIP Services Leader as needed.
• Work closely with the front office team to ensure group arrivals are seamless
• Work closely with Finance team to ensure billing is completed in a timely manner for groups, catering events and individual business travelers.
• Provide a professional image at all times through appearance, dress, and behavior.
• Follow company policies and procedures and department SOP’s is able to effectively communicate them to others.
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Support all Hotels and / or Company initiated Guest and Associate Programs (i.e. Catch Me at My Best, Ollie Awards, Heart of the House Olympics, etc.)
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Must be willing to pitch-in and help co-workers with their job duties and be a team player.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen.
• Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

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Experience

Licenses & Certifications

Last updated : 2024-05-21