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Description
Join us as a Hotel Guest Service Agent Front Desk at the Fairfield Inn Exton, PA where you will work with a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experience as unique as the city, they call home.
WHEN YOU'RE HERE :
You will be eligible for
RESPONSIBILITIES :
Summary of Essential Job Functions
Promote PM Hotel Group and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Abilities Required
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.
Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
Customer Satisfaction :
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.
It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits :
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security :
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Last updated : 2024-05-13
Full Time
Accommodations
$28k-38k (estimate)
04/29/2024
06/04/2024
pmhotelgroup.com
CHEVY CHASE, MD
200 - 500
1996
Private
JOSEPH BOJANOWSKI
$200M - $500M
Accommodations
PM Hotel Group is a hotel management firm that provides finance, accounting, human resources, and marketing and sales services to hospitality sector.
The job skills required for Hotel front desk agent include Guest Service, Front Office, Credit Card, Scheduling, Guest Relations, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel front desk agent. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Hotel Front Desk Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
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