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Hotel Guest Service Agent | Best Western Premier Rockville
$30k-40k (estimate)
Full Time | Accommodations 3 Months Ago
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PM Hospitality Strategies, Inc. is Hiring a Hotel Guest Service Agent | Best Western Premier Rockville Near Rockville, MD

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

  • Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
  • You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
  • You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$30k-40k (estimate)

POST DATE

02/11/2024

EXPIRATION DATE

07/09/2024

WEBSITE

pmhotelgroup.com

HEADQUARTERS

CHEVY CHASE, MD

SIZE

100 - 200

FOUNDED

1996

CEO

DAVE POLLIN

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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The job skills required for Hotel Guest Service Agent | Best Western Premier Rockville include Customer Service, Property Management Systems, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Guest Service Agent | Best Western Premier Rockville. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Guest Service Agent | Best Western Premier Rockville. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Hotel Guest Service Agent | Best Western Premier Rockville positions, which can be used as a reference in future career path planning. As a Hotel Guest Service Agent | Best Western Premier Rockville, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Service Agent | Best Western Premier Rockville. You can explore the career advancement for a Hotel Guest Service Agent | Best Western Premier Rockville below and select your interested title to get hiring information.