Summary:

As a member of the Enterprise Desktop Management Support team, provide localized services and complex troubleshooting to meet individualized department needs in accordance with ET&S standards to ensure a safe, secure, and reliable desktop computing environment. Assign and supervise work of other desktop consultants on IT desktop management project related initiatives as needed.

Minimum Qualifications:

• Bachelor’s degree and four years of experience in Information Technology field, Associate’s degree and six years, or combination of education and experience equal to eight years.
• Technical ability and advanced knowledge of desktop support, networking, security practices, hardware/software and overall technology used within the USNH IT ecosystem.
• Proven ability to participate in strategic and tactical planning, engage in project management and KPI reporting.
• Demonstrated customer service experience, team collaboration and communication skills.
• Ability to work under general direction and to exercise judgement in determining appropriate action and solutions.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer.

Job Type: Full-time

Pay: $65,000.00 - $69,920.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Plymouth, NH 03264: Relocate before starting work (Required)

Work Location: In person