Plus Relocation is seeking a dynamic Client Relations Manager to develop high quality, customer-intimate strategies that support profitable relationships for assigned clients by partnering with cross-functional teams.

Are you looking for a career that provides the resources and support to succeed, a company that develops award winning tools and technology, along with a team of employees who have fun each day? This is what you will find with Plus Relocation! We invest in our employees by concentrating on continuous training, while offering an unwavering commitment to support personal and professional development.

Why should you choose Plus Relocation? Check out our Vision, Mission, and Values statement. Plus truly has the best employees who care and want to make a difference. Below are just a few additional perks of working at Plus as a Client Relations Manager:

• Competitive salary
• Comprehensive benefit package
• Health plans
• Health savings accounts (HSA and FSA)
• PTO
• Floating holiday and volunteer time off
• Paid holidays
• 401(k) program
• Profit-sharing program
• Annual performance/salary merit reviews
• Leadership focused development, use of Gallup StrengthsFinder, and work/life balance
• Engaged Wellbeing program that focuses on social, physical, financial, community and career wellbeing, including our conversations for change committee

For those located within commuting distance to the headquarter office in Minneapolis, MN:

• Onsite gym, café, and cafeteria (located in business building)
• Office is close to downtown (Hwy 394/169), includes free ramp parking, close to walking trails and local entertainment

Client Relations Manager Overview:This role is responsible for the development of high quality, customer-intimate strategies that support profitable relationships for assigned clients by partnering with cross-functional teams.

What would your day look like in this position?

• Manage the business relationship between assigned clients and Plus to maximize client retention, revenue growth and profitability
• Develop strategic plans, disciplines, processes, and best practices to enhance the client partnership and lead to increased profitability
• Assist in the ongoing development of global strategies that meet the evolving needs of clients and provide marketing credibility for the company
• Provide ongoing education to clients and service teams on mobility issues, trends and policy changes
• Design and conduct client business reviews based on individual needs
• Point of escalation for client and/or relocating employee related issues when appropriate
• Collaborate with Client Relations team on account management strategies and opportunities
• Manage the interface between cross-functional teams to ensure quality onboarding for clients
• Support sales with policy and program development and participate in sales presentations as needed
• Identify and champion service expansion opportunities
• Participate in industry activities to promote the credibility and culture of the company

Classification: Full-time, Exempt
Working Location: This position is open in Minneapolis, MN, or remote eligible in the United States
Working Hours: During 6–8-week onboarding period, the work hours would be between 8:00-6:00 CST Monday-Friday. For those based in PST, MST or EST time zones, your working hours may be adjusted to 8:00-6:00 based on the time zone you reside in, dependent on team and client needs

The qualifications we are looking for in someone include:

• College degree or a combination of work experience and education required
• 5 years of experience in account management within the global mobility industry
• CRP and/or GMS certifications preferred
• Strong customer service and organizational skills
• Ability to work effectively in a fast-paced environment
• Ability to be a self-starter and work autonomously, as well as be part of a successful team
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications
• Ability to respond resourcefully and constructively to new demands, priorities, and challenges
• Demonstrate initiative and ability to learn new software programs or applications that are used in Plus’s business operations
• Strong project management skills
• Strong consultative skills
• Comfortable speaking to internal and external management at all levels

Plus Relocation is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, creed, citizenship status, genetic information, religion, national origin, gender, sexual orientation, disability, age, marital status, veteran status, status with regard to public assistance, or any other characteristic protected by federal, state, or local law. PM21