Job summary

Process the upload file in an accurate and timely manner. Ensure accuracy of customer invoices and carrier payments.

Summary of essential job functions

• Ensure accuracy and timeliness of information to the Billing Department for customer invoicing and carrier payments

• Audit freight and carrier bills for accuracy and resolve conflicts

• Process adjustments as necessary ensuring proper documentation is provided.

• Research and resolve billing discrepancies in a timely manner while maintaining good customer and carrier relationships

• Communicate with the finance team and other support personnel along with internal and/or external customers to resolve issues

• Perform the necessary clerical, data entry, research, and problem resolution duties required.

• Ensure customer invoice requirements are met prior to and including delivery of invoices.

• Maintain customer profiles to ensure accuracy

• Perform assigned duties in a professional and service-oriented manner with customers, carriers, and fellow employees

• Respond to all customer billing inquires via email and/or telephone.

• Adhere to strict deadlines and performance metrics 

• Other duties as required by business needs or as assigned

Minimum Requirements

• PC proficient (Microsoft Office preferred), Intermediate Excel and Accounting software skills (Microsoft AX preferred) Minimum Qualifications

• Associates degree in the financial field preferre

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