SUMMARY

The Computer & Network Support Technician will assist in the performance of the daily duties of Please Touch Museum users regarding computers, software, network technology and the operation of audio-visual equipment. Reporting to the Director of Technology, Infrastructure & Analytics the technician in this position shares technology responsibilities for support of the Museum’s computers, network devices, projectors, TV’s, printers, cameras, and other department technology equipment. Tasks will include user support, computer and network maintenance and audio-visual setup and monitoring for events.

ESSENTIAL RESPONSIBILITIES

· Build, configure, setup and install equipment such as laptops, desktops, telephones, video cameras, projectors, etc.

· Troubleshooting Wi-Fi connections and printer problems

· Servicing onsite computers, credit card-readers and copier connections

· Installing and terminating network cable connections

· Servicing Museum Display monitors and projectors

· Servicing security cameras and video controller systems

· Servicing Point-of-Sale computers, Kiosks, Totems and Hand scanners

· Manage and setup Audio/Video Soundboard Connections for events

· Servicing Sound Boards and Light Controller Computer in Museum Theater

· Onsite support of equipment during meetings and events requiring audio and visual presentations

· Train existing and new staff and employees on upgrades, changes and improvements to software and computer systems

MINIMUM QUALIFICATIONS

· GED required; Vocational/Technical school degree, Associates degree or higher in Computer Technology or Network Technology preferred.

· Background experience with Apple/Macintosh, Windows 8 through Windows 11.

· CompTIA A , CompTIA Net or Microsoft Azure Desktop certification, preferred.

· Experience with Office 365 applications (i.e., Word, Outlook, Excel, Teams, etc.)

· Ability to work at least one weekend day (Saturday or Sunday), evenings, and holidays in addition to weekdays.

· Must be able to work as team member or individually with supervisor, peers, and outside contractors.

· Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.

· Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.

· All employees are required to have COVID-19 and flu vaccinations, as a term and condition of employment.

For the full job description please see our Careers website: https://www.pleasetouchmuseum.org/careers/

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Every weekend

People with a criminal record are encouraged to apply

Ability to Relocate:

• Philadelphia, PA 19131: Relocate before starting work (Required)

Work Location: In person