A Front Desk Agent / Front Desk Supervisor is responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

RESPONSIBILITIES:

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new guest service representatives.
• Must be familiar with shift checklist and be able to run the desk in absence of the Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of frontend, keycard and backend systems.
• Familiar with all reservation special packages.
• Understand all emergency procedures.
• Cover shifts when needed.

QUALIFICATIONS:

• Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required.
• Previous cash handling experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Developed computer proficiencies
• Able to work with management on special projects.
• Able to set priorities for the front office team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Ability to teach employees importance of, and how to greet guests and courteously solve requests
• Must be able to work a variety of shifts and cover call outs when needed, including weekends and holidays
• Must have an open schedule with few to no scheduling restrictions.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Job Type: Full-time

Salary: $13.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: Multiple Locations

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person