Benefits :

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Position : Receptionist

Reports to : XDA

Status : Full-Time (36 hours / week)

Classification : Non-Exempt

Description Summary

The Receptionist is the caring face and voice of Pleasant Valley Baptist Church. Vibrant relationship with Christ should be evident by demonstrating exceptional service and care to callers and for those coming into the church office.

The Receptionist is an extension of PV ministries related to front desk encounters. The Receptionist provides administrative support to the XDA.

Job Responsibilities

1. Front Desk :

• a. Provide excellent customer service by making a positive first impression that reflects the nature of Christ; provides assistance to people who come into the church office;
• answering and screening incoming calls, and routing to the appropriate person / ministry; takes and relays messages to appropriate staff members;
• provides directory assistance, directions and other various types of information to staff, members, callers and guests; receives, have current and updated information of church / public events being held at PVBC;

ensures the reception area is orderly, warm and friendly.

b. Recruit / invite and train front desk ministry partners.

c. Ensure duties are covered when absent either by other trained PV staff or ministry partners.

d. Demonstrate loyalty to PV’s mission, vision, and leadership.

2. Other Duties :

a. Budget Manager for Office Supplies, to include small equipment and office furnishings; general postage accounts; order supplies;

postage meter uploads and updates. (Collaborate with the XDA during budget planning.)

b. Sort and deliver packages received at the front desk.

c. Print and stock various forms used by the staff.

d. Serve as a notary for staff and church members who need documents notarized.

e. Maintain and update a checklist for staff proof of personal auto liability insurance.

3. Care Ministries

a. Explain guidelines for assistance.

b. Provide applications for assistance as appropriate.

c. Provides a resource sheet and offer other options as applicable

d. Schedule Pastor On-Call rotation.

e. Prepare and email weekly prayer requests.

f. Update the daily Hospital report; communicate with the ministry team responsible for the Hospital Ministry.

g. Order flowers or request checks for memorials when church members have had a death in their immediate family; mail Grief books to those church members.

4. Assist the following departments and ministries :

a. Accounting

1. Match accounts payable checks with invoices; distribute or mail checks to vendors and staff members as applicable

2. Submit check requests and purchase requisitions.

3. Credit card reconciliation

b. Facilities Team

1. Serve as backup for building scheduling.

c. IT & Database

1. Update member profiles in PCO (current church database) and fax documents for individuals

d. Human Resources (HR)

1. Support Staff Care Team planning

5. XDA Support

a. Resource and support teams overseen by XDA; phone calls; calendar / scheduling; reservation of rooms; knowledgeable of PV policies.

b. Inventory and order medical equipment and supplies needed for the Medical Response Team (MRT).

c. Safety Team scheduling

d. HR Support for onboarding

e. Electronic submission of expense reports and purchase / check requisitions; obtain signatures / approvals when XDA is out of office.

f. Other tasks as requested to support the XDA and the vision of PV.

Qualifications / Job Skills

Excellent people and telephone skills exhibiting poise, calmness, confidence, and care

Competency in handling a multiple-line telephone management system

Excellent written and verbal communication skills

Detail-oriented

Ability to multitask

Microsoft Word and Excel or Google Docs and Sheets proficiency

Self-starter with minimal need for supervision

Problem solver

Cultivates an Ephesians 4 culture that results in the development of ministry partners

Education / Experience

High school diploma or equivalent; some college preferred

At least one year of experience working in an office environment

At least one year of front-desk experience preferred

Certified Notary Public or willing to become one is required. (PV covers cost of fees and original certification, if not currently held.)

Last updated : 2024-05-07