Valet Attendant / Porter Valet Attendant / Porter Summary Title : Valet Attendant / PorterID : 4002611Company : Plaza Resort & SpaLocation : Daytona Beach, FLJob Status : Full timeDescription The Plaza Resort and Spa is now hiring full time Valet Attendants and Porters

Essential Duties and Responsibilities :

• Requires excellent customer service and problem solving skills, and maintains customers privacy.
• Confers with pervious shifts for any special requests, problems, etc.
• Greet and welcome all guests approaching the hotel in accordance with AAA Four-Diamond Standards at the front.
• Takes personal ownership to resolve guest issues and / or complaints by thoroughly researching the issue, identifying
• creative thinking solutions or options, escalating if applicable per established policies and procedures, and following up to ensure resolution is implemented in a timely manner.
• Proactively recommend hotel services, facilities and provide hours of operation when inquired
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Understands and has thorough knowledge of Bell Service Operations and Valet Services.
• Assist guest with special accommodations.
• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow team members to achieve departmental goals.
• Provides direction of hotel facilities, rooms and local area attractions to guests.
• Coordinates the delivery of luggage and / or packages to guest rooms from the Front Office.
• Establishes and maintains communications and team work with other departments within the resort.
• Maintains regular contact with the Front Desk Team by communicating any issues or alerts them to incoming traffic.
• Displays courtesy and sensitivity during high stress periods or issues.
• Become familiar with all in-house groups.
• Tag and store luggage in the luggage room.
• Clean and sanitize all bell carts after every use.
• Opens car doors for all guests.
• Help guests relocate rooms and / or brings guest new room keys.
• Load and unload luggage to or from the bell cart.
• Maintains accurate record of incoming and outgoing luggage or mail.
• Arranges transportation for guests.
• Monitor the lots for suspect or unusual activity
• Assist guest with finding parking spots.
• Valet : Parks and retrieves cars
• Accurately logs all valet cars on the spreadsheet
• Charges valet cars for each night they valet
• Utilizes Personal Protective Equipment (PPE).
• Maintains a professional business appearance, attitude and performance.
• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Perform all other job duties and checklists as requested by Supervisors

Non Essential Duties and Responsibilities :

• Understands the AAA Diamond Program and / or Forbes Star Program
• Understands and has working knowledge of bell staff.
• Assists Front Office staff with various tasks such as but not limited to :
• Deliver or retrieve guest deliveries or mail.
• Amenities delivery

Competencies :

• Ability to multitask several programs
• Ability to safely operate motorized vehicles.
• Ability to drive stick shift
• Understand and operate computers and iPads.
• Efficiently operate a keyboard by moving fingers, hands and arms easily.
• Ability to speak clearly and persuasively.
• Stand for varying lengths of time, in the vigorous Florida temperatures.
• Effectively use arithmetic.
• Read maps and give clear directions.

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Last updated : 2024-03-07