Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: The primary purpose of the Pool Bartender is to provide friendly, attentive, and timely service to create an exceptional experience for all of our guests. Each Bartender’s primary objective is to show our guests’ quality service delivered with a smile each and every interaction so that they will want to become a repeat customer. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Top 5 Specific Job Functions:

• Greet and converse with guests to suggest or receive cocktail orders in a timely manner
• Efficiently prepare and serve cocktails to customers/ cocktail servers in the pool area following the sequence of service standards set forth by management.
• Oversee overall operation of the outlet bar
• Maintain the cleanliness and appearance of the bar
• Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available in the assigned outlet
• Obtain assigned bank and ensure accuracy of contracted monies, keeping bank secure at all times

Other Specific Job Functions:

• Provide exceptional service to customers
• Ensure the correct glassware/stemware is used according to department standards
• Check ID's if the guest appears to be under 30
• Follow Alcohol Awareness techniques as needed
• Adhere to all responsible alcohol serving requirements as dictated by the state
• Handle monetary transactions at the point of sales system (cash, credit cards and room charges) in accordance with department policies and procedures
• Communicate with fellow employees and Managers regarding Guest requests
• Consistently deliver exceptional service to every Guest while interacting in a professional manner
• Possess a positive attitude towards the Guest and fellow employees to meet and exceed The Plaza’s pool standards
• Know all aspects of our business and match it to the Guest's needs to exceed their expectations
• Make positive eye contact with the Guest
• Maintain alert posture, appearing approachable to Guests
• Maintain utmost respect and courtesy for Guests at all times
• Maintain sanitation, cleanliness, and ensure the health and safety of our Guests and fellow employees at all times
• Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
• Maintains quality services standards with all guests by creating a friendly, relaxed atmosphere while coordinating service requests
• Prepare order to replenish stock at the bar to pre-determined par levels
• Work station must be maintained and left stocked and cleaned for the next shift
• Possess the ability to work in a team environment
• Maintain flexibility to perform other job-related tasks as deemed necessary by management
• Be able to perform a task that requires standing and/or moving at a fast pace for periods of up to eight hours or longer
• Communicate with Management to keep them informed of all special requests from a guest as well as any potential problems or concerns
• Assist new employees with training and answering questions
• Be ethical and professional at all times
• Perform all duties as deemed necessary for the success of the department
• Work special events as needed for the successful operation of the department
• Must have an excellent upbeat attitude and personality with the ability to interact with people of diverse backgrounds
• Observe and direct actions of Bar Backs and inspect and maintain areas for which responsible
• Consistently use suggestive selling techniques
• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

REQUIRED: 

•  At least 1-year experience as a Bartender in a resort setting
• At least 1-year of experience in customer service
• Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meet deadlines
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude
• Ability to handle cash and accurately make change
• Ability to speak and to listen in a public forum
• Manage multiple tasks and remain calm in a very high paced and stressful environment and work under pressure
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Basic math skills
• Must have High School Diploma or equivalent
• Must have a Union Pour Card
• Must have basic knowledge of wines and spirits
• Must be willing to work outdoors in seasonal heat (100F ) or cold as well as inclement weather
• Performs all other job-related duties as requested

Preferred:

• Previous experience working in a similar Hotel Casino setting
• Minimum two (2) years of Bartender experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness
• Food Handler’s Card
• Union Pour Card

The Plaza Hotel and Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.