Job Overview:
While prioritizing excellent customer service, the Medical Assistant (MA) provides day to day interactions and patient care within the health center. This role functions in a variety of roles including: medical assisting, laboratory assisting, reception, and patient information and support, as well as general administrative support of the site. This position will work closely with all health center staff including clinicians and physicians.

As a Medical Assistant, you will play a vital role in providing exceptional patient care and support. This position is full-time and offers competitive pay. Schedule requirements may include daytime, evenings and some Saturdays.

Duties:

Direct Patient Care

• Provide empathetic and appropriate professional care to each patient. Understand and abides by HIPAA standards.
• Respond positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure a high quality and efficient patient care.
• Assist the nursing staff in the recovery room including: patient transportation within the health center, taking vital signs and providing aftercare and contraceptive instruction.
• In clinics that provide abortion services, assist in procedures to provide physician and/or patient support.
• In clinics that provide gynecological procedures, assist in procedures to provide clinician and/or patient support.
• Room/equipment preparation
• Clean, stock, organize, and prepare exam rooms and instruments in accordance with protocols for patient care.

Laboratory/Specimen Management:

• Perform waived and moderately complex lab testing including: requisition preparation/submission and managing specimens in accordance with PPFA protocols and in compliance with governmental regulations and standards. Pap and GC/CT cultures, pregnancy tests, RH tests, STI/HIV testing from blood and urine.
• Package products of conception and preparing specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.

Qualifications:

• Medical Assistant Certification
• Bi-lingual preferred
• Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs.
• Ability to maintain courteous manner during stressful periods.
• Ability to handle detailed work with precision and accuracy.
• Ability to work with a team.
• Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively.
• In order to meet the functional qualities of the position one must be able to lift up to 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.

Benefits:
Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Job Type: Full-time

Pay: $21.78 - $26.23 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Medical specialties:

• Ob/Gyn

Schedule:

• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Clinic
• In-person

Ability to Commute:

• Boston, MA 02215 (Required)

Work Location: In person