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Desktop Systems Administrator
This position is responsible for supporting end-user issues escalated by the Service Desk and fulfilling end-user service requests for hardware and software needs.
This includes the installing, configuring, diagnosing, repairing and upgrading all user systems while ensuring optimal performance.
Must Have Requirements :
Responsibilities :
Responsible for troubleshooting hardware and software related issues. Ability to interpret the symptom or issue being reported and diagnose the root cause.
May be required to engage technical resources from hardware and software vendors to diagnose complex issues. Must provide end-user with resolution and / or workaround in a timely manner.
Responsible for fulfilling Service requests for new or replacement hardware. Must follow standard process and procedures to image, configure and install software.
Ensures equipment is added to the domain and anti-virus and patches are at current levels. Manages deployment of equipment to end-user, performing data transfer when necessary and an overview to end-user on the operation of new equipment and software.
Responsible for reviewing accuracy of incidents received via the Service Desk and Self-Service assigned to the desktop group.
Ensure all subsequent actions taken to investigate, diagnose or resolve the incident are recorded in the work notes. This information is essential for further investigation if escalation is required.
May assist in reducing MTTR on future incidents of the same nature. Must keep end-user updated with current status through ServiceNow.
Last updated : 2024-05-12
Full Time
Business Services
$45k-56k (estimate)
04/30/2024
05/24/2024
planet-technology.com
BEDFORD, MA
<25
2021
TIM BAUWENS
<$5M
Business Services
Planet Technology, part of The Planet Group, is a global staffing and recruitment firm that specializes in sourcing top talent for roles within the Core Technology, Enterprise Systems, and Creative & Digital sectors. We go to great lengths to match the needs of our clients with candidates who provide technical solutions. Our holistic vetting process ensures our candidates have both the experience and interests designed to be a fit within your organization. Our consultative approach to placement draws on our expertise within each discipline to ensure the highest level of service and identify ex...perienced candidates. Our team of specialized technology recruiters spans a range of industries but maintains a singular focus: connecting top-shelf tech and creative talent with unique opportunities across the globe.
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The job skills required for Desktop support specialist include Service Desk, Operating System, Networking, Desktop Support, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support specialist positions, which can be used as a reference in future career path planning. As a Desktop support specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support specialist. You can explore the career advancement for a Desktop support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.